Technical Quality Assurance - Advisor I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

As a Technical Quality Assurance - Sr. Professional II, you will validate Salesforce-based applications and enterprise integrations through functional testing and test automation. You will work closely with business analysts, developers, product owners, and cross-functional stakeholders to improve release quality, strengthen traceability, and support reliable delivery in Agile environments. Your work helps ensure solutions are tested thoroughly, defects are identified early, and business requirements are met with consistency.

What you'll do:

• Analyze business requirements, user stories, and acceptance criteria to define test scope, test strategy, and quality risks for Salesforce and integrated enterprise applications.
• Create and maintain test plans, test scenarios, test cases, and traceability artifacts that support functional, system, integration, end-to-end, regression, and user acceptance testing.
• Execute testing for Salesforce Sales Cloud, Service Cloud, Lightning components, Flows, Apex triggers, workflows, custom objects, APIs, and enterprise integrations.
• Design, develop, and maintain automated test frameworks and reusable regression suites using Tricentis Tosca for user interface, application programming interface, and integration test coverage.
• Manage defects, execution cycles, quality metrics, and reporting in qTest and JIRA, while partnering with Agile teams during sprint planning, daily standups, backlog grooming, and retrospectives.
• Validate test data and system behavior using SQL queries, support release sign-off, and perform production validation and post-deployment testing.
• Mentor less experienced quality assurance team members by promoting test standards, automation best practices, and measurable quality outcomes
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in quality assurance across functional, system, integration, end-to-end, regression, and user acceptance testing in Agile software delivery environments.
• 4+ years of experience testing Salesforce applications, including Sales Cloud, Service Cloud, Lightning components, Flows, workflows, Apex triggers, and custom objects.
• 4+ years of experience developing and maintaining test automation using Tricentis Tosca for user interface, application programming interface, and integration testing.
• Experience using qTest for test management, JIRA for defect tracking, and SQL queries for test data validation and analysis
• Experience with application programming interface testing using Postman, SOAP UI, or equivalent tools, and with continuous integration and continuous delivery pipeline processes.
• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience
• 1+years of Fiserv systems experience.

Experience that would be great to have:

• Experience testing Salesforce Experience Cloud and enterprise integrations with Workday, SAP, MuleSoft, or similar platforms.
• Experience with Jenkins, Azure DevOps, GitHub, or similar tools supporting automation execution and release workflows.
• Salesforce, Tricentis, or related quality assurance certifications, or equivalent certification-based training.
• Experience coordinating testing activities across offshore and onshore teams.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.