Debit Product Management - Product Manager, Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager within the Debit Product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Debit Product is modernizing secure, seamless, future-ready debit experiences in the branch through a multi-year roadmap, partnering across LOBs to support key servicing and transaction activities (e.g., authentication, system access, communications, and forms). We’re seeking a Product Manager to lead end-to-end delivery of debit-focused authentication (biometrics, digital credentials, omni-channel) from discovery through launch, improving customer and employee journeys, driving operational efficiency across a 5,000-branch network, and adapting quickly while managing risk and changing priorities.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Partners with technology and architecture teams to define secure, scalable solution designs and ensure alignment to enterprise standards
• Leads end-to-end execution from concept to launch, including UAT readiness, go-to-market planning, and post-launch adoption measurement
• Identifies operational and experience pain points across branch journeys and prioritizes enhancements that improve efficiency and reduce friction
• Manages risks, dependencies, and trade-offs across stakeholders, ensuring timely decisions and clear communication of impacts
• Establishes product requirements and acceptance criteria, translating customer needs into actionable user stories and epics

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong stakeholder management skills with the ability to influence outcomes across business, technology, operations, and control partners
• Demonstrated ability to define, monitor, and act on KPIs/OKRs, using data to drive prioritization and continuous improvement
• Experience delivering secure authentication or identity capabilities, with an understanding of risk, controls, and customer experience trade-offs
• Excellent written and verbal communication skills, including the ability to create clear narratives, roadmaps, and executive-ready updates

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with branch, servicing, or frontline employee workflows and the operational realities of distributed networks
• Experience partnering with cybersecurity, fraud, risk, and compliance teams to deliver solutions that meet control requirements
• Track record of driving platform modernization or legacy migration efforts while maintaining stability and resiliency
• Demonstrated ability to lead through ambiguity and manage competing priorities across a multi-year roadmap
• Experience with agile delivery practices and tools (e.g., Scrum/Kanban, backlog hygiene, release planning)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans