Lithic creates card issuing and payment infrastructure for technology companies that just works. We help some of the world’s fastest-growing digital banks, fintech companies, and software companies process billions in transactions annually.
We’re hiring a Implementation Manager to work at the nexus of our customers, our internal teams, and our partners. You will launch new programs, run internal operations, and build deep partnerships with our customers. You will be both customer facing, with responsibility for successfully implementing their programs, and operationally focused, with ownership of internal, bank, and network workflows.
What You’ll Do
- Lead customer implementations and professional services engagements
- Work cross functionally with our Product, Engineering, Compliance, Risk, and Operations teams to improve our existing processes and build new ones, including tools, guides, and testing
- Own BIN installations, technical configurations, splits, and key exchanges with our network and issuer partners
- Represent our customers, drive outcomes, and be a champion for our customers
- Gather, organize, and present data on partner metrics (e.g. Quarterly Reporting to networks)
- Provide thought leadership on optimizing BIN usage and operations
Qualifications
We encourage you to apply even if you don’t meet every requirement listed below:
- Excellent communication skills: ability to translate complex technical information and issuing jargon into clear business language
- Strong presentation skills: you should be excited to present to external teams
- Technical capabilities: demonstrated experience in a technical role; direct experience with APIs is an added bonus
- Bonus points for payments experience, a working knowledge of BIN implementations, BIN management, and other core operational processes
Base Salary: $120,000 - $155,000 + bonus structure + equity
- Health, vision, and dental insurance
- Unlimited PTO
- 401(k) match
- Life Insurance and AD&D policy
- 3% cashback on all Privacy purchases
- 12-weeks fully paid parental leave
- Work From Anywhere: work from anywhere in the world 4-weeks each year
We believe in-person collaboration boosts creativity, communication, and agility, which are key to our growth. Employees in the NYC area are asked to work from our SoHo office three days a week - Tuesdays and Thursdays are core in-office days - the third is flexible.
In-office employees receive:
- $50/month towards your commute
- Free lunch every Tuesday and Thursday
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What We Do
Before Lithic, we started Privacy.com in 2014 to build the safest and easiest way for consumers to pay online. We worked with a legacy issuer processor and it took us over a year to launch our card program. Even after we were up and running, scaling and ongoing maintenance were a pain—batch processing delays, scheduled downtime windows, and black-box systems we couldn't debug.
From this experience, we learned firsthand that the financial services supply chain is broken—in the United States, the industry is still dominated by 30-year-old companies that run on mainframes.
So we built Lithic, the issuing and processing infrastructure we always wanted, with developer-friendly, modern, well-documented APIs, insanely fast speed-to-market, and flawless reconciliation—purpose built to give card issuers extremely high levels of observability, control, and flexibility over their card programs. We own the entire technical stack: direct connections to Visa, Mastercard, and Amex, our own authorization engine delivering sub-100ms responses, an immutable ledger system, and real-time webhooks for every transaction event.
Today, we power card programs for 100+ innovative companies including Mercury and Privacy.com—maintaining 99.99+% uptime without maintenance windows while processing billions in payment volume. And we're just getting started.
Lithic currently has 150+ employees in 26 states and 6 countries, with an HQ in NYC, backed by Bessemer, Index, and Stripes.
Why Work With Us
Our team is at the center of everything we do. But we know that work isn't everything, we value flexibility and quality benefits. We strive to be a place where you know your ideas are always heard, you and your teammates learn from each other and make each other better, and you know your work is impacting users and the industry at large.
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