The Role
As a Technical Project Manager, you will play a pivotal role in the successful implementation of Kaizen’s software solutions for our customers. You will bridge the gap between customers and our engineering team, ensuring that all technical requirements are understood and effectively translated into actionable tasks. You will oversee the entire implementation process, from gathering customer requirements to deployment, ensuring projects are completed on time and according to customer specifications.
Location
This is a hybrid role. You will be expected to join our team in person in New York City for three days a week.
What You’ll Do…
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Collaborate closely with customers to gather technical requirements and translate them into actionable tasks for the engineering and product teams.
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Manage the end-to-end project lifecycle of customer implementations, ensuring timely delivery of solutions.
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Coordinate internally with cross-functional teams to define and prioritize implementation needs.
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Provide technical support and guidance throughout onboarding, training, and deployment phases for our customers.
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Develop and maintain project timelines, milestones, and deliverables for customer implementations.
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Create and maintain technical documentation for implementation processes, ensuring smooth internal and customer-facing communication.
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Develop and implement scripts, integrations, or low-code solutions to optimize customer workflows and ensure smooth integration of our software solutions.
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Troubleshoot technical issues and escalate them to engineering when necessary, ensuring prompt resolution.
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Identify bottlenecks in the implementation process and proactively work to improve workflows and optimize team efficiency.
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Regularly communicate status updates alongside an implementation specialist to customers and internal teams to ensure alignment on progress and timelines.
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Conduct technical training sessions for both internal teams and customers to ensure a successful post-launch experience.
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Track customer requests and ensure all stakeholders are aligned on project objectives.
What You’ll Bring…
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5+ years of experience in a SaaS environment in technical project management, solutions engineering, or sales engineering.
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Proven track record of managing and executing successful software implementations with multiple stakeholders.
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Experience with project management methodologies and tools like Jira, Linear, Asana, Monday.
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Ability to translate technical concepts into non-technical requirements for clear communication with all stakeholders.
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Strong problem-solving, troubleshooting, and critical thinking skills.
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Excellent organizational skills and ability to manage multiple projects simultaneously.
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Excellent communication and customer-facing skills, with a focus on building and maintaining strong customer relationships.
Strong Candidates May Also Have…
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Experience in SaaS platforms, cloud technologies, or enterprise software deployments
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PMP Certification or willingness to obtain one
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An understanding of APIs, integrations, and software deployment.
Benefits & Company Salary Range
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PPO health care plus premium coverage for dental & vision
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Unlimited PTO
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Competitive equity grants
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Employer-sponsored 401k plan
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$130k - $150k, depending on experience
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What We Do
Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?
Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.
Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.
We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.
Why Work With Us
At Kaizen, you’ll find more than just a job - you’ll find ownership, autonomy, and purpose. We're building tools that truly help communities, with a culture rooted in trust, psychological safety, and cross-functional collaboration. It's meaningful work, with smart, supportive people by your side.
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