The Role
Lead multiple concurrent Laserfiche customer implementation projects from scoping through delivery. Responsibilities include project planning, budgeting, change control, risk and issue management, status reporting, stakeholder communication, technical resource coordination, quality assurance, training, knowledge transfer, and steering committee facilitation. The role also supports presales, implementation estimating, process improvement, and collaboration with product development to resolve technical issues.
Summary Generated by Built In
The Project Manager plays a key role in guiding Laserfiche customers through successful implementation projects. This role focuses on building strong client partnerships, applying proven project management methodologies, and delivering high‑quality outcomes across multiple concurrent engagements. If you enjoy leading complex initiatives, collaborating with diverse teams, and shaping best practices, this role offers a meaningful opportunity to make an impact.
Location:
Eligible States for Remote Work: Florida, Georgia, Maryland, Massachusetts, Minnesota, Ohio, Virginia, Washington DC, West Virginia and Wisconsin
- Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in office in Long Beach, CA.
- Remote work from home on Mondays and Fridays.
- Willingness to travel up to 25%
About the Role - Key Responsibilities:
- Lead the pursuit of implementation services for assigned clients
- Implementation, scoping and estimating
- Build client relationships
- Manage project issues/risks and client expectations and escalate as needed
- Assist in pre-sales activities for implementation services
- Assist in building best practices and benchmarks from completed projects
- Understanding in Business processes and system architecture
- Requesting appropriate resource skills required for the projects
- Manage 3-5 clients at any given time
Project Planning
- Provide a framework for project planning, communications, reporting and contract management
- Establish documentation and procedural standards for Deliverable Materials
Prepare the initial plan and assist the customer project manager to develop appropriate level of detail - Work with the customer project manager to address and resolve deviations from the project plan
Support the development of project strategies for testing, training and knowledge transfer
Project Management
- Administer the project change control procedure with the customer project manager
- Coordinate and manage the technical activities of all Laserfiche resources
- Manage progress against milestones / deliverables
- Establish issue management procedures and assist in managing project issues and risks with customer project manager
- Monitor and control Laserfiche project budget
- Establish and manage internal quality assurance process
- Work with the customer project manager to determine project team training requirements
- Develop and manage knowledge transfer strategy and plan
- Integrate with product development to address product related issues, performance tuning, etc.
Communication and Status Reporting
Conduct regularly scheduled project status meetings (Laserfiche and customer)
Prepare and submit status reports to the customer project manager
Develop materials and facilitate Gate reviews and Steering Committee meetings
Prepare and submit status reports to the customer project manager
Develop materials and facilitate Gate reviews and Steering Committee meetings
About You - Essential Qualifications:
- Based in Long Beach, CA or nearby
- Bachelor's degree required
- 5+ years of project management experience
- Participated in multiple full lifecycle software implementations
- Independent thinking with keen problem-solving skills
- Ability to adapt to changing schedules and multiple work plans
- Excellent verbal, written and interpersonal skills
- Ability to learn new software quickly
The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors.
Salary range: $78,000 - $148,000
Perks & Benefits at a Glance
Generous time off:
- 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Holidays
- 9 Paid Holidays
- Hybrid Work Environment
- Free Parking: covered and EV charging stations
- Various 401 (k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options (Employees are fully covered under HMO)
Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.
About Us:
Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences.
Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology.
Learn more about our team here.
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.
Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/
or 562-988-1688.
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
#LI-Hybrid
Skills Required
- Bachelor's degree
- 5+ years of project management experience
- Participation in multiple full lifecycle software implementations
- Based in Long Beach, California or nearby
- Independent thinking and strong problem-solving skills
- Ability to adapt to changing schedules and manage multiple work plans
- Excellent verbal, written, and interpersonal communication skills
- Ability to learn new software quickly
- Authorization to work full-time in the United States without employer sponsorship
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The Company
What We Do
Laserfiche develops intelligent content management and business process automation software that accelerates how business gets done. Today, Laserfiche is innovating with cloud, machine learning and AI to enable organizations to boost productivity and deliver digital-first customer experiences.
Why Work With Us
Here at Laserfiche, we all share a common curiosity for anything and everything. This brings an all-hands-on-deck approach to our office. Employees quickly become experts in their roles, but more often form cross-functional teams, collaborate at all levels and take on impactful projects from day one.
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