Technical Project Manager

Job Title: Technical Project Manager

Employment Type: Full-time
Work Mode: On-site
Job Location: Gurugram/Jammu
Industry: IT / Managed Services

Role Overview

The Technical Project Manager plays a critical role in ensuring the successful delivery of infrastructure, cloud, and transformation projects across the company’s client base. This role champions the use of robust project management methodologies, applying best practices with a lean and agile mindset to deliver high-quality technical solutions that meet client expectations.

As a key member of the Professional Services team, the Technical Project Manager oversees the full project lifecycle—from presales engagement and planning through execution, go-live, and closure. They work closely with clients to understand business and technical requirements, translating these into structured project plans with clear milestones, deliverables, and success criteria. A strong ability to balance process, structure, and delivery is essential.

The Technical Project Manager collaborates with cross-functional teams, including engineers, consultants, and third-party vendors, ensuring that resources are effectively coordinated and that technical work is delivered on time, within budget, and to specification. They proactively identify risks, manage scope changes, and adapt plans to accommodate evolving client needs or technical constraints.

In addition to managing infrastructure and cloud projects delivered by the company, the Technical Project Manager may be deployed directly into client environments to manage internal or third-party projects on behalf of the client. In these engagements, the TPM acts as a trusted extension of the client's team, bringing company’s project delivery expertise, technical oversight, and agile methodology to ensure successful outcomes.

This role also contributes to the development and refinement of internal project delivery processes, templates, and tools, helping to raise the standard of project management across the business. Ultimately, the Technical Project Manager's leadership ensures that projects are delivered with precision, agility, and a strong focus on client satisfaction and operational excellence.

1. Presales

• Advise the sales team on technical delivery requirements, risks, and scheduling.
  
• Review proposed solutions to ensure feasibility and alignment with client expectations.  
  

2. Project Planning

• Ensure all customer projects are well planned, considering reasonable timescales, contingency, risk planning, resource availability, and client expectations.
  
• Support the Professional Services Manager in scheduling client projects while balancing resource availability and client expectations.
  
• Set clear project expectations, deliverables, scope, and success metrics with clients in accordance with the commercial agreement.
  

3. Technical Project Management

• Act as the primary point of contact for clients throughout the technical delivery lifecycle.
  
• Manage client expectations, communicate project progress, and support clients throughout infrastructure and cloud-based projects.
  
• Collaborate with internal technical teams to ensure project tasks are delivered on time, within scope, and to required technical standards and cost parameters.
  
• Coordinate with external partners and vendors to ensure third-party deliverables meet technical and operational requirements.
  
• Manage project changes, exceptions, risks, and scope adjustments while ensuring alignment with contractual commitments.
  
• Provide regular internal updates on project status, technical progress, and risks.
  
• Apply agile principles to project delivery while adapting to changing client needs and technical constraints.
  
• Provide technical oversight and accountability for successful project delivery.
  
• Participate in technical discussions and contribute to design decisions.
  
• Maintain a strong background in Azure, Microsoft 365, and infrastructure change initiatives within an MSP environment.
  

4. PMO & Continuous Improvement

• Develop and continuously improve project planning templates, guidance, and documentation.
  
• Improve project delivery processes to increase efficiency, consistency, and reliability.
  
• Promote a lean and agile approach while maintaining quality standards.
  
• Leverage automation wherever possible to improve delivery processes.
  

5. Client-Embedded Project Delivery

• Serve as a client-facing resource, embedded within client teams to manage internal or third-party projects, applying established delivery standards and methodologies.
  
• Apply organization’s delivery standards and methodologies in client environments.
  
• Represent the organization professionally while managing client relationships.
  
• Provide strategic input and technical oversight for client-led initiatives.
  
• Act as the bridge between client stakeholders and external vendors.
  

6. General Responsibilities

• Maintain knowledge of operational procedures and Employee Handbook.
  
• Work collaboratively with colleagues.
  
• Participate in company-wide initiatives.
  
• Undertake other duties as reasonably requested by management.
  

Education & Qualifications

• Degree educated or equivalent practical experience.
  
• Project Management certification (PRINCE2, PMI/PMP, Agile, or equivalent).
  
• Technical certifications such as Microsoft, Azure, Cisco, or similar.
  

Experience & Knowledge

• Minimum 5 years' experience managing IT infrastructure projects.
  
• Experience managing:
  

·       Infrastructure refresh projects (On-Premises and Cloud)

·       Microsoft 365 migrations and mergers

·       Azure migrations and transformations

·       Outsourcing projects (infrastructure, file and user migrations)

·       Backup and storage projects

• Experience working with SME customers.
  
• Experience managing projects using Waterfall, Agile, and Hybrid methodologies.
  
• Experience delivering infrastructure migrations, cloud implementations, and SaaS implementations.
  
• Strong technical understanding of infrastructure and cloud environments.
  
• Experience working within an MSP environment.
  

Key Skills & Competencies

• Technical Expertise: Strong understanding of IT infrastructure, cloud technologies, and technical project delivery.
  
• Project Management: Proficient in Agile, Waterfall, or Hybrid methodologies with excellent planning and execution skills.
  
• Communication & Stakeholder Management: Strong verbal and written communication with the ability to manage clients, vendors, and cross-functional teams.
  
• Problem Solving & Decision Making: Ability to identify risks, resolve issues, and make informed decisions in a fast-paced environment.
  
• Leadership & Collaboration: Capable of leading project teams, influencing stakeholders, and fostering effective teamwork.
  
• Time Management & Quality Focus: Skilled at managing multiple priorities while ensuring timely delivery and high-quality outcomes.
  

·       Annual Bonus

·       Provident Fund

·       Employee's State Insurance Corporation

·       Medical Insurance

·       Night Allowances

·       Pick and Drop facilities at Jammu Office (Only for Female Staff)

·       Team Lunches

·       Maternity/Paternity leaves

·       Retirement Benefits

·       Paid Time Off

·       Flexible work schedules and workplace perks like on-site snacks

·       Flexible working

·       Salary reviews are subject to annual performance/annual appraisal reviews