Technical Project Manager, Japan

Posted 3 Days Ago
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Tokyo
Senior level
Retail • Software
The Role
The role involves managing localization and implementation projects for Global systems tailored to Japanese regulations. Responsibilities include developing business requirement specifications, executing UAT, managing project rollouts, and ensuring service quality. The holder must collaborate with central and local teams, handle escalations, and maintain effective communication with stakeholders.
Summary Generated by Built In

Purpose of the role

Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan.

Project Integration team is responsible to localize and implement Global attractive systems and services to our fast-growing business in Japan while meeting Japanese quality standards.

The holder of this position will work with IT Manager, Project Integration Japan. He/she should work on-site as playing manager, so in addition to management work for mid/small size projects, BAU such as trouble shooting, execution of UAT, preparing Business Requirement Specification in the new projects… these kind of works will be also the part of his/her work.

Responsibilities

Localization

Understand Japanese regulation, merchants’ requests, market trends etc. deeply, and collaborate with Central team to ensure that Japan’s requirements are properly implemented to the Global systems and services.

  • Well prepared Business Requirement Specifications
  • Basic Design documents
  • Enough and well-thought UAT
  • Deep understanding of Global systems and services
  • Mindset to always obtain the latest information
  • Close communication with internal and external stakeholders

Implementation

Develop a plan considering also the rollout plan to ensure that the effective date of the law and the date agreed with the customer are met. This requires priority negotiation with each product team, in some cases, with senior managements.

  • Execution of internal approval process for mid/small size projects
  • WBS formulation and daily progress management
  • Resolves and /or escalates issues in a timely fashion
  • Cooperation with Field Service team and smooth/polite handover to them

BAU

Global systems and solutions will be improved not only for Japan, but also for other countries. Service quality must be ensured through appropriate degradation testing and release support.

In addition, when trouble happened, Project Integration team will take lead and work with Central team to resolve the issue.

Qualifications and education requirements

  • IT or Technology education;
  • 7+ years of working experience with minimum 4 years of practical experience as IT Project Manager.
  • Rich experience of developing front end solutions (Include requirements definition, UI, IF, Form design, error handling design)
  • Rich experience of developing Multi platform applications (Windows, iOS, Android)
  • Minimum JAVA, C# programming skill (Able to review source code)
  • Demonstrated experience in managing projects / work streams within projects
  • Excellent communication skills across international teams
  • Excellent organizational, decision making, and problem solving skills
  • Work experience within an international/multicultural environment preferred
  • Project Management Certification (PMI, IPMA) is a plus;
  • Familiar with Ticketing Systems is a plus;
  • Experienced on Payment Systems/Solutions is a plus;
  • Excel VBA programming skill is strongly required in order to automate various daily processes;
  • Independent and self-motivating personality, able to work under remote management;
  • Strong resolution orientation, interpersonal, communication and organization skills;
  • Ability to work independently and as part of a team and present ideas clearly and concisely;
  • Strong analytical and problem-solving skills.
  • Excellent organizational, time management and customer service skills, with detail oriented.
  • Native Japanese language skills (oral & written)
  • Fluent English language skills (oral & written)

Top Skills

C#
Java
The Company
HQ: Signy-Avenex
1,461 Employees
On-site Workplace
Year Founded: 1980

What We Do

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

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