Technical Project Manager IV

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Our Technical Project Manager act as both Scrum Master and Product Owner on their Scrum Team and has a passion for product design, development and technical excellence. This role requires a blend of product management expertise, Salesforce platform knowledge, and a keen understanding of user experience (UX). 

The ideal candidate will have a strong background in the Salesforce platform, CRM Analytics, Agentforce/Einstein Copilot, and product development to drive technical projects from inception to completion.  

What you'll do: 

• You will own the software development lifecycle to lead projects from inception to close, with superb planning and communication skills to establish timelines, prioritize work, and manage partner expectations. 
• You will facilitate productive discussions to establish requirements and consider design alternatives with multi-functional teams across various timezones. 
• Collaborate closely with USA based Product Management team and engineering leadership to ensure you understand and can effectively convey product strategy and direction to your development teams. 
• You will create user stories, process maps, and wireframes. You will refine and prioritize user stories and clearly document requirements with a solid business understanding, technical research, customer interviews analytical skills and strong attention to detail 
• You will lead all scrum team activities and manage related artifacts to guide and coach your Scrum Team(s) toward self-organization and high performance.  
• You will drive process efficiency and on-time completion of roadmap items. You will be responsible for product release planning and release notes 
• You will guide delivery team to execute on defined requirements, remove blocking issues from day-to-day operations of the team, and identify and communicate risks. 
• Strongly serve and support the Development Team in their quest to do everything possible to bring value to customers by facilitating discussions, decision making and conflict resolution. 
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.  
• You will define and drive testing across all impacted teams, including coordination of User Acceptance Testing and assisting with usability testing. 
• Implement our Product Development MiSOPs (Standard Operating Procedures). 

Salesforce and Technical expertise 

• Strong understanding of CRM Analytics, Sales Cloud, and Platform Administration. 
• Hands-on experience with Salesforce configuration (flows, automation, permissions, reports). 
• Ability to translate business requirements into scalable Salesforce solutions. 
• Facilitate and actively participate in technical problem solving and implementation planning. 
• Effectively understand and communicate complex technical information and facilitate communication between team and stakeholders. 
• Effectively communicate in technical as well as non-technical terms.  
• Serve as a key liaison between business and technical teams to drive clarity and execution. 
• Drive decision-making by analyzing complex information, extracting insights from incomplete data, and conducting comparative analysis. 

Who you are: 

• 5-7 years in product, project or program management; preferably in web application-based product company. 3+ years of experience working in a Salesforce environment performing Solution Design and Business Analysis; experience in AI-ML/reporting a plus 
• Self-starter and proactive problem solver who shows passion to make things better at every opportunity. 
• Can demonstrate experience with all responsibilities listed above and can execute on those responsibilities independently 
• Capable of project managing two projects at the same time from concept to client implementation without supervision 
• Capable of working with the Product Manager and Designer to drive Discovery work in preparation for a project 
• Excellent practical experience with project management and use of the Agile Development Methodology; ability to coach your team to improve in their practices 
• Proficiency with project management tools like the Atlassian Suite or Azure DevOps 
• Strong verbal and written communication skills with the ability to communicate technical topics to non-technical audiences 
• Demonstrates our core values of continuous improvement, ownership and transparency 
• Agile Certified Professional and/or Certified Scrum Master, preferred 
• Salesforce Administrator, Salesforce Business Analyst, Salesforce UX Designer and/or any relevant Salesforce credentials, preferred 
• BS in Computer Science, Information Systems, or related field 

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.