Jobs at Mitratech

Design and maintain Playwright and TypeScript test automation, migrate Selenium suites, execute manual and automated testing, integrate tests into Azure DevOps CI/CD pipelines, stabilize flaky tests, investigate defects, validate releases, mentor junior QA members, and improve quality practices using AI-assisted testing tools.

Supports go-to-market execution for GRC products through positioning, messaging, product launches, sales enablement, competitive intelligence, and win/loss analysis. Creates customer-facing and sales materials, administers the sales asset repository, collaborates across Product, Sales, and Marketing, and uses AI tools to improve research, content creation, and marketing workflows.

Owns technical activation of ARIES across customer accounts, translating legal workflows into use cases, configuring and validating deployments, monitoring adoption, and mitigating risks. Partners with Value Experience, Customer Success, Services, Engineering, Information Security, Product, and AI Engineering teams to deliver secure onboarding and sustained usage. Supports training materials, executive alignment, and feedback into product roadmaps. Requires legal technology or operations expertise, generative AI fluency, strong customer-facing skills, and up to 25% travel.

Serves as the embedded finance partner to a business division CEO and leadership team. Leads budgeting, forecasting, financial modeling, variance analysis, reporting, SaaS metric consistency, risk identification, cost savings, and operational efficiency initiatives. Supports monthly and quarterly close, board and lender reporting, cross-functional finance operations, and M&A synergy tracking and integration.

Provides advanced internal IT support across Windows, macOS, Microsoft 365, identity systems, SSO, hardware, and user accounts. Resolves escalated tickets within SLAs, deploys and retrieves devices, manages Active Directory and Entra ID access, documents solutions, analyzes recurring issues, and improves support processes using automation and AI tools.

Develop and ship full-stack enterprise features using C#/.NET, ASP.NET Core, SQL, and modern web technologies. Integrate Azure OpenAI and other Azure AI services for document extraction, RAG, agents, and tool use while ensuring observability, security, privacy, and compliance. Use AI-assisted development tools, contribute to architecture and code reviews, write automated tests, maintain Azure DevOps CI/CD pipelines, and collaborate across product, QA, infrastructure, hosting, and database teams.

Build AI-first SaaS features including LLM workflows, RAG, and agents; design agentic development pipelines with automated testing and quality gates; review code and architecture; ensure security, scalability, and accuracy; participate in on-call support; mentor teammates; and improve AI-agent specifications, evaluations, documentation, and integrations.

Own graphic design delivery, design systems, brand governance, and visual identity for Mitratech’s Legal division. Create multimedia assets for digital, print, web, social, email, presentations, and events. Build reusable templates and modular assets, audit brand usage, support brand development, and ensure cohesive execution across global teams. Collaborate with marketing, sales, product, corporate brand, and events stakeholders while managing multiple projects and evolving the division’s design identity.

Develop and maintain reusable automated tests using Playwright and TypeScript, while also performing manual and exploratory testing. Verify data with SQL, conduct API and non-functional testing, and integrate quality practices into Agile and Scrum development cycles. Collaborate with product managers and scrum teams, challenge acceptance criteria and test coverage, identify risks, and provide technical mentorship to improve quality and reduce manual testing efforts.

Manage a portfolio of customer accounts, focusing on retention, renewals, relationship development, and revenue expansion. Build account plans, forecast renewals and new revenue, conduct quarterly business reviews, negotiate multi-year renewals and price increases, and identify expansion opportunities with sales partners. Address customer inquiries, coordinate with internal teams to ensure successful product experiences, and maintain knowledge of industry and competitive trends.

Leads AI technical direction for HotDocs, architecting and delivering production AI features, LLM and agent orchestration, RAG, evaluation, governance, and AI-enabled development workflows. Builds hands-on solutions with .NET Core and React, enhances CI/CD and AI observability, ensures security and scalability, and mentors engineers while influencing product and architecture decisions.

Design, develop, and maintain scalable web services for a B2B SaaS application. Write tested code primarily in Go, manage PostgreSQL schemas and queries, and research AI-powered tools for software development and CI/CD optimization. Collaborate with product, design, and engineering teams to deliver user-focused solutions. Mentor engineers, promote best practices, and contribute to technical excellence.

Supports go-to-market execution for GRC products through positioning, messaging, product launches, competitive intelligence, win/loss analysis, and sales enablement. Creates customer-facing and sales materials, administers the sales asset repository, supports training and cross-functional collaboration, and uses AI tools to improve research, content development, and marketing workflows. The role is fully remote in Canada, with a preference for Eastern Time Zone availability.

Generates awareness and schedules product demonstrations through high-volume outbound calling. Supports customer onboarding by coordinating setup, provisioning, partner portal configuration, bulk uploads, and administrative changes. Maintains Salesforce and internal records, tracks KPIs, communicates product feedback, and collaborates with Customer Success, Account Management, Support, Product, Marketing, and Advisory Services teams.

Owns month-end and year-end close activities, including journal entries, GL schedules, account reconciliations, financial reporting, variance analysis, and audit support. The role also supports M&A integration, technical accounting, policy maintenance, process improvement, internal controls, and ad hoc reporting across a multi-entity structure.

Lead end-to-end AI product work across Mitratech's shared AI platform and customer experiences. Set strategy and roadmap, convert ambiguous problems into shipped, enterprise-grade features, partner with engineering and design, prioritize based on customer feedback, and represent products to senior stakeholders and customers.

Provides technical leadership and architectural oversight for scalable AI-integrated software. Designs agentic AI systems, MCPs, APIs, RAG solutions, microservices, and prompt strategies; decomposes product goals into engineering tasks; reviews human- and AI-generated code; mentors distributed developers; and improves DevOps and CI/CD pipelines with AI-enhanced testing and reviews.

Develop and maintain web and AI-based enterprise applications through design, coding, testing, debugging, documentation, and code reviews. Integrate AI-assisted and agentic development tools into engineering workflows, manage context and harness engineering, and mentor teammates on responsible AI use. Collaborate across teams, lead projects and design efforts, improve processes and technology choices, and build secure, scalable services using modern backend stacks, REST APIs, databases, cloud infrastructure, and CI practices.

Design, build, and operate production-grade generative AI systems: multi-agent orchestration, end-to-end RAG pipelines, LLM evaluation and integration, scalable AWS-based AI infrastructure, CI/CD for models, observability, data validation, and evaluation frameworks to ensure quality, attribution, and resilience.