Jobs at Mitratech

Implement and configure Trakstar Perform, Learn, and Hire for SMB and enterprise clients. Consult on requirements, lead solution architecture, validate and migrate data, manage client meetings, resolve product issues, document best practices, train staff, assist support and UAT activities.

Own and grow a portfolio of customer accounts to achieve net revenue retention and expansion. Build account plans, identify upsell/cross-sell opportunities, negotiate renewals and price increases, forecast revenue, run quarterly business reviews, handle customer inquiries, and coordinate with internal teams to ensure customer success.

Lead end-to-end data transformation and migration for post-merger integrations into Salesforce and NetSuite. Analyze, clean, and map complex source data, ensure GAAP-compliant revenue recognition, validate and reconcile post-migration data, and collaborate with cross-functional accounting, sales, and systems teams to resolve issues and support testing and process improvements.

Serve as the bridge between business stakeholders and development for internal data initiatives. Own intake, discovery, and requirements documentation for analytics, BI, and reporting. Write user stories, acceptance criteria, data definitions, and reporting logic. Maintain a prioritized backlog, support stakeholder validation of prototypes, participate in agile ceremonies, and resolve requirement gaps and risks to ensure development can execute independently.

The Product Designer will lead design for enterprise SaaS HR products, creating user flows, wireframes, and prototypes while collaborating with product and engineering teams for optimal user experience.

As a Sales Consultant at Mitratech, you'll partner with clients, customize solutions, conduct market analysis, and support sales activities in Governance, Risk, and Compliance.

Provide first-line functional support for Mitratech SaaS products via phone, chat, email, and portal. Troubleshoot, document, and resolve user issues, meet SLAs and customer satisfaction goals, maintain detailed records, participate in on-call rotation, and collaborate with clients and internal teams to identify workarounds and solutions.

Manage and enhance the NetSuite ERP system to support growth, oversee daily operations, provide user training, maintain data integrity, and collaborate for process improvement.

The Legal Solutions Project Manager oversees project management tasks, ensuring successful delivery while managing budgets, resources, and client relationships.

The Sales Consultant will collaborate with clients to provide tailored technology solutions, support the sales process, and leverage industry insights to drive revenue growth.

Lead strategy, design, and delivery of a technology-enabled Legal Managed Bill Review product. Define roadmap, identify AI-driven opportunities (IDP, RAG, anomaly detection), write product requirements, partner with engineering/design/data, track success metrics, engage stakeholders and clients, and lead a distributed agile team to drive adoption and measurable business outcomes.

Manage and retain enterprise customer accounts, build account plans, drive renewals and expansion, conduct quarterly business reviews, forecast retention and new revenue, and coordinate cross-functional teams to ensure customer success.

The Analytics Engineer - III will handle data retrieval strategies, implement business intelligence solutions, troubleshoot technical issues, and collaborate with clients and internal teams for reporting.

Design, implement, and maintain SaaS features using Python and React on AWS. Lead system design, code reviews, CI/CD pipelines, AI-integrated development (LLMs and AI coding agents), prompt engineering, testing (Cypress), and on-call production support. Mentor teammates and ensure secure, scalable, well-documented software.

The Technical Support Engineer II will provide technical support to clients, troubleshoot issues, lead troubleshooting processes, and assist with application deployments.

The Junior Third Party Analyst supports the Third-Party Risk Management program, ensuring data accuracy and compliance, managing vendor records, and driving process improvements.

The Senior Software Engineer will focus on Machine Learning model development, data management, model deployment, and staying updated on NLP advancements.

The Customer Success Manager will engage clients and partners, driving product adoption, managing projects, and supporting revenue growth through proactive outreach and training programs.

Lead product strategy and execution for the Embedded Compliance Intelligence platform, focusing on AI integration, customer discovery, and cross-functional alignment.

The SRE Manager will lead and develop teams focused on building scalable infrastructure, overseeing DevOps processes, and enhancing system reliability through automation and best practices while ensuring compliance and security.