Vail Systems, Inc.

Technical Project Manager II

Posted An Hour Ago

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Chicago metropolitan area, Chicago, IL, USA

Hybrid

95K-118K Annually

Mid level

Information Technology • Machine Learning • Natural Language Processing • Software • App development • Conversational AI • Big Data Analytics

The Role

Lead and execute technical projects across Engineering, Product, and Operations. Define scope, timelines, and success metrics; manage backlogs, releases, UAT, documentation, stakeholder communications, and retrospectives to deliver scalable, reliable product and platform enhancements.

Summary Generated by Built In

What You'll Do

Partner closely with Engineering, Product, Operations, Support, and other key leaders to establish project scope, timeline, technical direction, and success metrics for projects. Projects will include building new product features, expanding platform capability, and tooling enhancements that will improve customers' experience or engineering velocity.
Deliver Engineering objectives by executing the projects and providing visibility to resource allocation and prioritization. Develop frameworks for execution and adapt to the team’s needs & context.
Develop a full understanding of our technical stack and interdependencies, and contribute to designs to ensure they are scalable, reliable, and efficient.
Track, prioritize, and execute projects, enhancements, or bugs from the team backlog.
Manage timely and succinct communications to leadership and across teams to ensure accountability and timeline management.
Document project artifacts, including work steps, deployments, release notes, and monthly reporting.
Perform user-acceptance testing and coordinate releases.
After project completion, facilitate retrospective meetings.

Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.

A Bachelor’s degree in Computer Science, Software Engineering, or related field.
3-4+ years of experience in a technical project management role.
Proficiency with Jira or similar ticketing system.
Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
Experience in directly interacting with internal and external customers.
Experience working with diverse groups in a highly technical environment.
Knowledge of project management lifecycle.
Excellent verbal and written communication skills, including technical writing.
A Master’s degree in Computer Science, Software Engineering, or related field, preferred.
Previous experience as software engineer or software engineer in test, preferred.
Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows, preferred.
Knowledge of Docker & Kubernetes or similar cloud technologies, preferred.
Project Management Professional (PMP) certification, preferred.

Who We Are

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.

At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.

We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:

Multiple medical, dental, and vision plan options
Company-paid life insurance, short and long-term disability
401(k) savings plan with company match (50% on first 6% of employee contribution)
35 days total annual PTO
Annual Bonus Program
Paid maternity and paternity leave
Relocation allowance
Employee referral bonus
Gym membership
Technical and Professional Development stipend

We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts.

Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees with the flexibility to collaborate with team members based on business needs.

Skills Required

Bachelor's degree in Computer Science, Software Engineering, or related field.
3-4+ years of experience in a technical project management role.
Proficiency with Jira or similar ticketing system.
Knowledge of Scrum practices (sprint planning, review, standups, project grooming).
Experience in directly interacting with internal and external customers.
Experience working with diverse groups in a highly technical environment.
Knowledge of project management lifecycle.
Excellent verbal and written communication skills, including technical writing.
Master's degree in Computer Science, Software Engineering, or related field.
Previous experience as software engineer or software engineer in test.
Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows.
Knowledge of Docker & Kubernetes or similar cloud technologies.
Project Management Professional (PMP) certification.

What the Team is Saying

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The Company

Chicago, IL

274 Employees

Year Founded: 1991

What We Do

At Vail we develop innovative technology to enhance the way people communicate. Our mission is to create business value for our clients and growth opportunities for our employees by developing solutions that inspire people to interact freely and authentically.

Why Work With Us

We are constantly learning. That's why we organize hackathons, workshops, and book clubs, and encourage continued education via courses and seminars. Bringing great minds together is important for our success, so we hire people with diverse backgrounds, stay active in our fields, attend conferences, and are always learning from our peers.