Technical Project Manager II, Salesforce Design

What We Do 

Care Access is delivering the future of medicine today! Care Access has a revolutionary model that breaks down traditional barriers to clinical trials that limit participation among physicians and patients to 3%. By removing this bottleneck, Care Access is helping accelerate the approval and delivery of critical and life-saving therapies. 

Who We Are 

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview 

Our organization seeks a highly driven, organized, and analytical Technical Project Manager II, Salesforce Design (TPM II) to help our teams fulfill their goals by managing the identification, planning, design, build, rollout and support of technology and/or process solutions, particularly relating to Salesforce. These solutions will benefit specific functional teams within the Delivery organization or outside (e.g., Marketing, IT, Recruiting, Quality, etc.).

This role would include administration, planning, design, management, and monitoring of projects and solutions used in-house at Care with a heavy emphasis on Salesforce. This role would gather and translate business needs into a cohesive vision with requirements, then collaborate closely with our Salesforce Architect and systems administrator to execute and implement that vision. The position will require strong analytical skills, ability to lead efforts with data-driven approaches, and experience developing advanced Salesforce solutions. It will also require stakeholder management skills and experience managing external staff or vendors, such as integration partners.

Our ideal candidate gains a deep understanding of the processes requiring systems and solution support. From there, the TPM II develops a plan to build systems, involves key stakeholders, coordinates the systems build effort, manages vendors and external parties, and facilitates change management and user support during implementation.

The TPM II methodically defines a development roadmap, creating requirements for each item and translating them into detailed specifications.

The TPM II comes with a solution-driven mindset and can look at the full picture of our business process with embedded systems and process complexities. They are also able to manage requested changes and suggestions as necessary, cognizant of quality and regulatory guidelines and restrictions.

What You'll Be Working On 

Duties include but not limited to: 

· Learn the organization’s Salesforce architecture, the landscape of connected systems, and the end-to-end flow of relevant business processes.

· Manage requests for new functionality and prioritize them as part of the maintenance of a Salesforce development roadmap.

· Lead efforts in formulating, producing, and rolling out Salesforce and adjacent solutions.

· Develop Salesforce applications where necessary, including Visualforce pages, Lightning Web Components, and integrated applications.

· Apply best project management practices to capture requirements effectively and document decisions and discussions among stakeholders.

· Facilitate change management and decision-making, and monitor effort to meet time, cost, and scope expectations.

· Take a lead role as subject-matter expert and support team efforts around Care Access operational systems.

· Identify and implement continuous improvements to Delivery team software systems and processes.

Physical and Travel Requirements 

- This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role.

What You Bring 

Knowledge, Skills, and Abilities: 

· Expertise in developing Salesforce-centric enterprise solutions and project management, particularly in the context of healthcare or clinical research

· Strong verbal and written communication skills as demonstrated through implementing developed solutions and/or writing customer- or user-facing documentation.

· Cross-functional collaboration experience to accomplish goals spanning multiple teams or departments.

- Ability to balance tasks with competing- priorities and bring critical thinking into discussions.

· Successfully identify needs and pain points across many different departments.

- Ability to work independently and collaboratively with minimal supervision, bringing a high level of self-motivation, energy, and problem-solving creativity to rapidly changing environments.

Certifications/Licenses, Education, and Experience: 

· 2+ years Salesforce development experience required, with a preference for experience within the context of healthcare.

· 2+ years of experience managing projects, building products, and supporting solutions. Expertise in enterprise solutions, software development, product lifecycle, and/or project management.

· Preferred: Certified Salesforce Platform Developer

Benefits (US Full-Time Employees Only)

● PTO/vacation days, sick days, holidays.

● 100% paid medical, dental, and vision Insurance. 75% for dependents.

● HSA plan

● Short-term disability, long-term disability, and life Insurance.

● Culture of growth and equality

● 401k retirement plan

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the best

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time. 

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.