Technical Project Coordinator

BUSINESS UNIT: ConstructEdge

FUNCTION: Service

REPORTS TO: Project Manager

CLASSIFICATION: Exempt

LOCATION: Arizona - this role will be working remotely from Arizona while providing intermittent on-site assistance to ConstructEdge clients

EDUCATION: Industry standard Project Management certifications or relevant experience

EXPERIENCE: 3-5 years' experience preferred

Who We Are Looking For

CCR is a family of businesses who build and deliver innovative technology solutions and products for partners locally and across the globe. We are searching for a highly-motivated, dedicated, and experienced team member who understands the importance of business relationships to deliver our vision. Who has the ability to adjust quickly to changing conditions, relishes tackling challenges in a fast paced environment and delivers results with confidence, collaboration and determination.

Our ideal candidate thrives in an innovative and agile environment, is a go-getter who works collaboratively and partners across matrixed teams to plan, implement and support our technology by developing strong relationships.

This role will play a crucial role in the planning, execution, and successful completion of ConstructEdge projects. Responsibilities will include coordinating project activities, ensuring adherence to project timelines, and facilitating communication between cross-functional teams.

What You'll Accomplish and Experience

• Understands project goals, scope, defined roles and responsibilities and project resources
• Translate scope and objectives into tasks and schedules, assign and monitor tasks
• Deliver objectives as outlined and defined in Statement of Work
• Act as a liaison for internal and external clients regarding project progress or updates
• Obtain, create, and track vendor quotes, purchase orders and work invoices
• Review, analyze and articulate root cause of issues and propose solutions
• Help manage relationships with vendors, integrators, and telecommunication providers including daily, weekly, and monthly communication and contract negotiations as a function within projects
• Aids in creation and maintenance of project schedules including resource tracking
• Work proactively and effectively to meet or exceed established customer service performance expectations (SLA's)
• Understand and apply practical knowledge of all systems, processes and procedures within Service Delivery with the ability to propose and implement changes

• Displaying financial awareness in decision-making pertaining to project and service coordination
• Ensure that all customer updates and products/service information is properly documented in internal databases
• Assist with Field Service activities as needed for installations

Desirable Previous Experience

• Understanding of Project Management principles and methodologies
• Ability to facilitate meetings to fulfill objectives and timeframes including defining objectives, participants, action items, processes and expected outcomes
• Subject matter expert level planning & organizational skills
• Basic understanding and skills with support and troubleshooting

• Basic understanding of wireless network technologies, signal strength, loss of signal, line of sight, interference, etc
• Basic understanding of DNS, DHCP, TCP/IP including IP addressing and sub-netting and network connectivity, etc

• Advanced problem solving, analytical, and decision-making skills to facilitate projects from beginning to end

• Advanced level knowledge of Microsoft Office Suite (2010 or higher)

Why CCR

CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.
• Nationally recognized as "Great Place to Work" - 8 years in a row
• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
• 7-year consecutive top 100 listing on MSPMentor 501 internationally
• Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022)
• Finalist or Winner from Technology Association of Iowa for the following:
  • IT Service Provider of the Year (2021, 2020, 2019, 2018, 2017, 2016, 2014, 2013)
  • Top Growth Company of the Year (2017)
  • Best User of Technology (2015)
  • Technology company of the year (2022,2015, 2014, 2013)

Learn more about CCR and our values: https://ccr.net/about-us/

CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc.