Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
We are seeking an energetic, detail-oriented Salesforce Business Analyst to join our Project Management Office within the Salesforce Center of Excellence (COE) team.
In this highly collaborative role, you will be a critical partner to our Technical Project Managers (TPMs), Product Managers (PMs), and Business Stakeholders. You will gather, refine, and document requirements while providing essential support to ensure project success and drive our technology roadmap forward.
What You’ll Do
- Collaborate with stakeholders to gather, clarify, and document project requirements, ensure requirements are well-defined, measurable, and aligned with project objectives and maintain requirements traceability and manage requirement changes throughout the project lifecycle
- Maintain and update project schedules, timelines, and dependencies
- Monitor critical path items and flag potential delays proactively
- Ensure accurate tracking of milestones and deliverables and maintain accurate project records and audit trails
- Manage project documentation, templates, and centralized repositories
- Prepare and distribute project status reports, meeting minutes, and communications
- Assist TPMs in day-to-day project execution and progress monitoring
- Provide data analysis and reporting to support decision-making
- Identify process improvements and bottlenecks
What We’re Looking For
- Availability to work 100% onsite (Montes Urales)
- 2+ years of project management, business analysis, or administrative support experience
- Demonstrated experience with requirements gathering and documentation
- Proficiency with Jira or similar project management tools
- Strong organizational and analytical skills
- Excellent written and verbal communication abilities
- Project Management Professional (PMP) or Business Analysis certification
- Experience in a PMO environment
- Familiarity with Agile or Waterfall methodologies
- Experience with Salesforce administration
Location
Mexico City, Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- Bachelor’s degree in project management, business administration, information technology, or a related field, or equivalent professional experience
- 3+ years of experience in a project management office, project coordination, or related role
- Availability to work 100% onsite in Montes Urales, Mexico City
- Advanced proficiency with Jira, Smartsheet, and project management tools
- Strong analytical and data visualization skills
- Excellent written and verbal communication abilities
- Proficiency with Microsoft Office Suite and data analytics tools such as Excel, Tableau, or Power BI
- PMP, CAPM, or similar certification
- Knowledge of Agile and Waterfall methodologies
- Experience with portfolio management and multi-project environments
- Financial competence and budget management experience
- Experience with process automation and workflow optimization
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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