Technical Program Manager

Job Description:

The Technical Program Manager is accountable for successful delivery of CXM's client accounts. You will collaborate with client management and project management across dentsu's Data & Technology Strategy practice areas, customer experience management service lines, Experience and Commerce (experience & commerce, loyalty and messaging) to win and deliver client engagements.

You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, diverse client engagements. Specifically, you will be responsible for delivery across dentsu's end-to-end client lifecycle – from RFP response to client sunsetting.

JOB ROLE:

• Works closely with Head of Technical Advisory Services, develops and evangelizes overall strategy and approach

• Collaborate with Client Partner Leads to tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.

• Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches.

• Design the engagement model for our client engagement – team models and structures, workstreams, processes and toolset.

• Work with the team to prepare both client and internal kickoffs.

• Ability to facilitate and conduct large workshops managing multiple different teams

• Create or update story-based presentations to explain complex initiatives and problems (Storytelling)

• Ability to be the bridge builder between business and IT teams

• Be comfortable working with numbers for ROI, TCO or other business models

• Works on multiple, large or complex initiatives and develops overall strategy and goals for the team

• Manages team and leads recruiting efforts for assigned roles. Owns the team development process to train and develop team abilities

• Has a broad range of experience managing commercial innovation and strategic initiatives

• Identify potential risks and develop mitigation strategies to ensure program success

• Creates and refines market best practice related to transformational initiatives

• Develop standardized team size scoping methods on the account

• Standardize delivery of our client's chosen delivery methodology

• Oversee Delivery Onboarding materials and ensures all project teams have project specific onboarding

• Run PMO on behalf of the client, being a member of a PMO / TMO for a client.

• Ensure all programs are delivered on-schedule, on budget, and meet the expectations of the agreed scope

• Ensure all workstreams are communicated to across the account

• Partner with appropriate leads and delivery representation to Identify and lead remediation actions for escalated issues

• Good understanding of data foundation, ETL, profiling and data quality needs

• Strong understanding of value of cloud-based approaches and implementations in any of AWS, GCP or Azure

• Self-starter with very good problem-solving skills

You will report to Head of Technology Advisory Services.

Qualifications:

• 15+ years' experience delivering large transformations, complex, global, scaled client engagements with star brands in a professional services environment.

• Experience bringing diverse teams together to deliver stellar digital experience work.

• Program subject matter expert who is an accomplished delivery leader who has experienced global / complex roll-out and knows how to guarantee successful execution of strategic initiatives.

• Experience with MS Dynamax and/or Salesforce.

• Experience working in partnership with other professional services organizations in client contexts.

• Proficiency in project management tools and methodologies.

• Ability to manage multiple priorities and work under pressure.

The annual base salary range for this position is $136,000-$219,650. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation.

Benefits available with this position include:

• Medical, vision, and dental insurance

• Life insurance

• Short-term and long-term disability insurance

• 401k

• Flexible paid time off

• At least 15 paid holidays per year

• Paid sick and safe leave

• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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