Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Job Title: Technical Program Manager
Location: Bangalore, India
Position Summary
The Technical Program Manager is responsible for managing a portfolio of cross-functional technical initiatives across engineering, infrastructure, product, and security teams, ensuring execution excellence and alignment with organizational objectives.
This role acts as a central coordination point between multiple departments - bridging technical, operational, and process gaps to improve collaboration and delivery outcomes.
The TPM will lead complex programs focused on process standardization, technical remediation, and infrastructure improvements, ensuring visibility of progress and consistent execution across global teams.
The role requires strong program leadership, organizational change management (OCM) capabilities, and the ability to translate strategic goals into measurable results while fostering adoption of best practices across diverse stakeholders.
Key Responsibilities
- Define program objectives, scope, success criteria, and key deliverables in collaboration with stakeholders.
- Manage multiple concurrent programs ensuring alignment with organizational goals and KPIs.
- Develop and maintain comprehensive program plans, schedules, and risk mitigation strategies.
- Coordinate across engineering, product, infrastructure, and security teams to manage dependencies and ensure successful execution.
- Facilitate transparent communication and alignment across all participating teams.
- Track and report program progress, milestones, and metrics to stakeholders and executive leadership.
- Identify and proactively resolve risks, blockers, and cross-team challenges.
- Continuously improve program management practices and documentation using industry best practices.
- Support organizational change and adoption of new processes, tools, or technologies.
- Ensure compliance with internal policies, industry standards, and regulatory requirements for security, privacy, and quality.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
- 5+ years of experience in technical program or project management within software, cloud, or infrastructure domains.
- Proven track record managing large-scale, cross-functional technical programs.
- Strong understanding of SDLC, Agile (Scrum/Kanban/SAFe), and DevOps principles.
- Hands-on experience with Jira and Confluence (workflows, dashboards, reporting).
- Excellent organizational, analytical, and problem-solving skills.
- Strong stakeholder management, communication, and negotiation abilities.
- Experience working with distributed global teams across multiple time zones.
Nice to Have
- Exposure to security, compliance, or infrastructure modernization programs (e.g., ISO 27001, SOC 2, hardening, certificate management, or cloud security).
- Familiarity with AWS/Azure, Kubernetes, Terraform, or CI/CD pipelines.
- Experience driving organizational change and process adoption (OCM).
- Certifications such as PMP, PMI-ACP, SAFe, or CSM.
Work Setup
Based in Bangalore, flexible for hybrid work and overlap with US/Europe time zones.
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Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Top Skills
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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