Technical Program Manager

Reposted 11 Days Ago
Be an Early Applicant
Boston, MA
In-Office
178K-223K Annually
Senior level
Artificial Intelligence • Big Data • Machine Learning
The Data Platform for AI: High quality training and validation data for AI applications.
The Role
The Technical Program Manager will lead the delivery of AI/ML solutions for public sector customers, manage cross-functional teams, and drive operational improvements while fostering long-term relationships with clients.
Summary Generated by Built In

Scale's Public Sector customer base is growing rapidly, and you will ensure that these customers become passionate, lifelong Scale partners. As a member of our Public Sector Delivery team, you are a catalyst, willing to go deep, get technical, and drive change.  You are the ultimate hands-on leader, triaging customer issues and support, using data and analytics to align internal resources around Scale’s hardest problems, and driving the creation of tools that add direct value to Scale’s Public Sector customers. All of this serves an ultimate goal of delivering outsize value in supporting our Public Sector customer’s AI/ML objectives.  


Your natural inclination is to dive into both technology and organizational processes to craft effective solutions and gain efficiencies.  You are biased towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver on customer objectives.  You have a track record of driving technical projects to completion, and stewarding lasting organizational change. And you are naturally empathetic, have high EQ, and excel at building long-term relationships through diligent problem solving, domain competence, and thoughtful, strategic discussions


You will:

  • Drive innovation and transformation by diving deep into technical and operational challenges, solving undefined problems, and delivering impactful solutions for Public Sector customers
  • Learn technical concepts and tools to necessary depth, leveraging that expertise to create solutions from scratch or drastically improve existing solutions
  • Use data, analytics, and technical expertise to align internal resources and create tools that directly add value to customers in the public sector space
  • Transition AI/ML technologies and processes into working federal products / solutions even when requirements are undefined or ambiguous
  • Partner with engineering, operations, and other public sector teams to build and deliver AI systems tailored to unique government use cases in the computer vision and generative AI domains
  • Lead a cross-functional team to exceed the customer’s AI/ML objectives
  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
  • Strategically identify ways we can make customer success repeatable and solve issues for future customers
  • Address engineering problems alongside the product development teams

We have a diverse team with a variety of skill sets, many have:

  • 10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
  • Prior experience at an API technology company and / or managing technical customers using an API
  • Prior experience delivering technical solutions to government customers
  • Proficiency in Python, SQL or other programming languages
  • A proven track record in B2B client facing roles and expanding client relationships
  • A track record of structured, analytics-driven problem solving

Must Haves:

  • An active TS/SCI clearance
  • Willingness to travel at least 25% of the time
  • A track record of structured, analytics-driven problem-solving
  • An understanding of ML operations process
  • A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
  • Excellent verbal and written communication skills
  • Minimum of 3 years of work experience on technical teams in industry or government 

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

The base salary range for this full-time position in the location of Massachusetts is:
$178,000$223,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Top Skills

AI
Ml
Python
SQL
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
San Francisco, CA
523 Employees
Year Founded: 2016

What We Do

Scale accelerates the development of AI applications by helping machine learning teams generate high-quality ground truth data. Our advanced LiDAR, image, video and NLP annotation APIs allow machine learning teams at companies like OpenAI, Lyft, Pinterest, and Airbnb focus on building differentiated models vs. labeling data.

Similar Jobs

Chewy Logo Chewy

Technical Program Manager

eCommerce • Healthtech • Pet • Retail • Pharmaceutical
Hybrid
Boston, MA, USA
130K-207K Annually

Anduril Logo Anduril

Technical Program Manager

Aerospace • Artificial Intelligence • Hardware • Robotics • Security • Software • Defense
In-Office
Lexington, MA, USA
166K-220K Annually

Capital One Logo Capital One

Technical Program Manager

Fintech • Machine Learning • Payments • Software • Financial Services
Hybrid
4 Locations
205K-281K Annually

SharkNinja Logo SharkNinja

Technical Program Manager

Beauty • Robotics • Design • Appliances • Manufacturing
In-Office
Needham, MA, USA
28-37

Similar Companies Hiring

Scrunch AI Thumbnail
Software • SEO • Marketing Tech • Information Technology • Artificial Intelligence
Salt Lake City, Utah
Credal.ai Thumbnail
Software • Security • Productivity • Machine Learning • Artificial Intelligence
Brooklyn, NY
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account