You will partner with leaders across HR, IT, Finance, and Operations to align service delivery needs with enterprise strategies while ensuring program governance, organizational alignment, and operational efficiency. The ideal candidate is a strategic yet hands-on leader, with deep expertise in HR technology (Workday preferred), program management, and service delivery optimization.
This is a highly visible position that calls for creativity, analytical capabilities, technical proficiency, and the skill to persuade individuals at every level of the company. We are looking for an individual that will thrive in a fast-paced environment, manage ambiguity with confidence, and drive measurable outcomes that improve the employee and customer experience!
What you'll do:
- SDO: Uphold Delivery Optimization standard as a center of quality, efficiency, and reliability
- Analyze processes and implement simplification, efficiency, and engagement improvements
- Define and track metrics/dashboards to measure service performance and drive continuous improvement
- Act as a role model in leadership engagement, driving alignment and cultivating a strong network of leaders; Listen and understand what motivates partners and customers
- Project Management: Lead cross-team and/or multi-phase projects from design through implementation with a focus on security, scalability, and business value
- Define clear problem statements, program objectives, success criteria, and project landmarks
- Govern program portfolios by identifying risks, managing dependencies, and ensuring on-time delivery
- Deliver HR technology programs across all phases of planning, readiness, and launch
- Lead documentation management across the lifecycle, ensuring all scope, timeline, and approach changes are captured
- Maintain detailed project records and produce timely reports and presentations
- Conduct risk and progress assessments, creating mitigation plans for portfolio derailments
- Own delivery outcomes, ensuring technical service performance meets or exceeds expectations
- Communication: Lead the communication strategy across programs, providing executive-ready summaries of health, progress, risks, and issues
- Serve as the central point of communication and reporting for program health, risks, and progress
- Develop data-driven reports, dashboards, and recommendations to inform decision-making
- Conduct research and analysis, develop and present recommendations to senior management to effectively drive overall program management and implementation activities
- Adjust messaging for diverse audiences and communicate objectively on program status. Drive objectivity over subjectivity in the program status reporting process
- Resource & Capacity Management: Monitor critical project pipeline volume and complexity, balancing active initiatives against team capacity
- Monitor equitable allocation of resources across OP1 priorities, business-as-usual (BAU), and ad-hoc initiatives
- Track workload sustainability, backlog growth, and demand signals to identify risks of overextension
- Provide capacity insights to leadership, enabling proactive resourcing decisions and long-term workforce planning
What you'll need:
- Bachelor's degree in Business, Information Technology, HR Systems or related field or equivalent experience
- 7+ years of relevant and successful program management experience leading highly complex projects in HR, IT, or enterprise technology initiatives
- Proven track record of delivering large-scale, cross-functional programs from strategy to execution
- Strong technical fluency with HR systems (Workday, UKG Pro WFM preferred) and cloud-based platforms
- Expertise in program governance, risk management, process optimization, and capacity planning
- Excellent prioritization, organizational, critical thinking, communication, and executive presentation skills
- Experience with Agile methodologies, system development life cycles, and the use of modern Cloud technologies and systems
- Proficiency in Jira, Confluence, Smartsheet, MS Project, Tableau, and Excel
- Demonstrated ability to influence and build consensus across various levels of leadership
- Ability to travel up to 25% as required for program delivery and leadership engagement (minimal expected)
Preferred Skills
- PMP, Agile, or Six Sigma certifications
- Background in HR transformation or large-scale enterprise operations
- Expertise in resource modeling and portfolio demand management
- Advanced knowledge and experience with Workday (Core HCM, Benefits, Payroll, Compensation, Recruiting, etc.), UKG PRO WFM (time and labor management) Data Visualizations (Excel, Tableau) and HR technologies
#LI-SS4
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The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$129,500-$207,000 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
