Madre Integrated Engineering

Technical Program Manager

Posted 25 Days Ago

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Doha, QAT

In-Office

Expert/Leader

Agency • HR Tech • Professional Services • Industrial

The Role

Leads end-to-end delivery of large-scale ICT/ELV managed-services contracts, including SLA and KPI performance, client governance, staffing, incident escalations, subcontractor and OEM management, commercial optimization, risk registers, transitions, and service reporting. Requires extensive experience in 24/7 maintenance or mission-critical operations, strong leadership and stakeholder skills, PMP or PgMP, ITIL certification, and eligibility for an airport security pass.

Summary Generated by Built In

Manage end-to-end delivery of the contract, including SLA and KPI performance.

Act as the primary interface with the client and lead contract governance meetings.

Manage manpower resourcing, mobilization and certified coverage across all technical disciplines.

Handle escalations related to major incidents and SLA breaches.

Manage OEMs and subcontractors under a single service delivery framework.

Monitor commercial performance and cost-optimization commitments.

Maintain contract risk registers and manage transition activities with minimum operational disruption.

Review and approve monthly service performance reports.

Requirements

Bachelor’s degree in Engineering, IT or related discipline; postgraduate qualification preferred.

PMP or PgMP certification.

ITIL Expert / ITIL Managing Professional certification.

Minimum 12 years of experience in ICT/ELV service delivery.

Experience managing large-scale 24/7 maintenance or managed-services contracts.

Airport or mission-critical operations experience strongly preferred.

Strong stakeholder management, commercial, governance and leadership skills.

Must comply with HSE and cybersecurity requirements and be eligible to hold an MOI airport security pass.

Skills Required

Bachelor's degree in Engineering, IT, or a related discipline
Postgraduate qualification
PMP or PgMP certification
ITIL Expert or ITIL Managing Professional certification
Minimum 12 years of experience in ICT/ELV service delivery
Experience managing large-scale 24/7 maintenance or managed-services contracts
Airport or mission-critical operations experience
Strong stakeholder management, commercial, governance, and leadership skills
Compliance with HSE and cybersecurity requirements
Eligibility to hold an MOI airport security pass

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The Company

574 Employees

Year Founded: 2010

What We Do

Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.