Zoox is building a full-stack autonomous mobility solution from the ground up. The System Behavior Analysis team is the front line for triage of driving events and software issues from our vehicle fleet and large-scale simulation, turning that data into engineering signal.
As the Technical Program Manager for System Behavior Analysis, you will sit in our Platform SW Integration organization and treat triage as a systems and data problem. Triage sits in the middle of a larger loop, from the fleet and simulation through engineering fixes to validation and release. You will partner with software development, software integration, QA, safety, product, vehicle operations and the Program Management Office.
In this role, you will:
Drive triage accuracy and routing. Run the triage reviews that get defects, high-severity live-service issues and safety-critical events accurately classified and routed to the downstream teams that act on them.
Measure and improve triage health. Track throughput, misclassification, latency, backlog aging, automation coverage and regulatory-reportable issues, and use them to flag risks early and give leadership decision-ready updates.
Program-manage triage tooling and automation. Bring requirements to the dedicated tools and automation team, help sequence what gets automated, and track delivery, adoption and the capacity it frees.
Manage intake and escalation. Maintain the intake paths, escalation criteria and shared boards partner teams rely on.
Plan commitments and capacity. Turn milestones into quarterly triage commitments and forecast demand across onshore, offshore and vendor teams
Qualifications
Systems-Oriented Background: 3+ years in technical program management or engineering operations, with a systems mindset: you see a program and its hardware-software systems as connected parts, and trace how a change ripples upstream and downstream. Bachelor's in a technical field, or equivalent practical experience.
Data fluency: experience writing your own queries and dashboards on high-volume issue or operational data, and a track record of using metrics to change how work runs.
Tool-builder disposition: experience building light tooling to run your own program, and partnering with engineering to automate manual work.
Stakeholder leadership and communication: proven ability to align teams without direct authority and give leadership clear, concise updates.
Structure from ambiguity: a track record of breaking a complex or ambiguous problem or goal into workstreams, milestones and owners.
Bonus Qualifications
Autonomous vehicle, robotics or other safety-critical experience, ideally with simulation, log replay or regression testing.
Experience program-managing internal tools or automation through to adoption.
Python or SQL, plus Jira and Confluence.
Skills Required
- 3+ years of experience in technical program management or engineering operations
- Systems-oriented mindset and ability to understand connected hardware-software systems
- Bachelor's degree in a technical field or equivalent practical experience
- Experience writing queries and building dashboards on high-volume issue or operational data
- Track record of using metrics to improve operational processes
- Experience building lightweight tools to run programs
- Experience partnering with engineering to automate manual work
- Ability to align stakeholders without direct authority and communicate clearly with leadership
- Experience structuring complex or ambiguous problems into workstreams, milestones, and owners
- Autonomous vehicle, robotics, or other safety-critical experience
- Experience with simulation, log replay, or regression testing
- Experience program-managing internal tools or automation through adoption
- Python or SQL experience
- Jira and Confluence experience
Zoox Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoox and has not been reviewed or approved by Zoox.
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Healthcare Strength — Healthcare is extensive, with broad medical and vision options, company‑paid disability coverage, and multiple mental‑health resources. Feedback suggests coverage breadth and auxiliary programs support a wide range of needs.
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Parental & Family Support — Family supports include paid parental leave, additional pregnancy disability time, fertility coverage, and adoption/surrogacy assistance. Backup care and family‑oriented programs further reinforce support across life stages.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks are robust, including free daily meals, fitness subsidies, commuter support, and on‑site amenities. Feedback suggests these lifestyle benefits enhance convenience and workplace experience, especially for office‑based roles.
Zoox Insights
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation. From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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