Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Business Analysts with the Global Distribution System and/or travel industry background.
The main duties consist of delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.
Job duties and responsibilities:
providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners
analysing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions
highlighting priority of required system fixes depending on financial impact and system’s usability levels
safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research
supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product
problem tracking and escalations to other technical levels and teams
Requirements:
strong analytical and problem-solving skills
self-motivated, able to work under minimal supervision
readiness to learn airline fares system
excellent English communication skills
excellent interpersonal and teamwork skills
previous travel industry experience preferred
basic understanding of Sabre APIs/ATPCO is a plus.
Knowledge of Sabre GDS is a plus.
Important:
While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Management role, this position is also an integral part of the Customer Care Support organization.
This team is made up of specialists who provide critical support to the distribution business, covering travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1Top Skills
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
