Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Technical Product Support Specialist – PRISM
About the Role
We are looking for a Technical Product Support Specialist to join our PRISM team and play a critical role in supporting airline customers and their corporate data needs. This role sits at the intersection of technology, data governance, and customer success, requiring strong analytical skills, attention to detail, and a passion for solving complex data challenges.
In this position, you will work closely with airline partners, internal product and engineering teams, and business stakeholders to ensure data accuracy, compliance, and timely delivery, while serving as a trusted point of contact for PRISMrelated support.
If you enjoy working with datadriven platforms, collaborating across teams, and helping customers succeed in a fastpaced, global environment, this role offers an opportunity to make a real impact.
Key Responsibilities
Product Support & Customer Engagement
Provide endtoend product support to airline customers, responding to inquiries related to contracts, reports, data usage, and PRISM product functionality.
Act as a trusted advisor to customers by offering guidance on best practices for product usage and data interpretation.
Investigate and resolve customer issues efficiently, partnering with product, engineering, and business teams to deliver timely solutions.
Submit, track, and manage customerdriven enhancement requests through TFS ensuring clear communication and followup.
Serve as the primary liaison for datarelated communications when airlines or corporate customers experience missing, delayed, or inconsistent data.
Data Acquisition, Governance & Quality
Monitor and review data within Data Release Authorizations (DRAs) to ensure compliance and identify manipulated or noncompliant language.
Set up and maintain secure partner datasharing processes, ensuring adherence to established governance and datasharing protocols.
Collaborate closely with airline support desks and primary airline contacts to obtain required data and resolve data availability issues.
Proactively assess data quality, identify anomalies or discrepancies, and drive resolution to maintain data integrity.
Maintain detailed documentation of data monitoring activities, compliance findings, and partner datasharing processes.
Participate in triage, planning, and prioritization meetings to support enhancements that align with customer needs and organizational goals.
Qualifications
Required
Bachelor’s degree in a related field or High School diploma with relevant technical or travel industry experience.
Experience supporting datadriven platforms or products, with a strong focus on data accuracy, integrity, and governance.
Proven ability to analyze data issues, investigate discrepancies, and perform rootcause analysis through to resolution.
Strong attention to detail with excellent organizational, timemanagement, and prioritization skills.
Ability to manage multiple requests simultaneously, work under pressure, and support timesensitive airline or customer data needs.
Demonstrated ability to collaborate effectively with crossfunctional teams, including technical, product, and business stakeholders.
Strong customer service mindset with clear, professional written and verbal communication skills.
Proficiency in English (written and spoken).
Preferred
Familiarity with PRISM technology, airline data acquisition processes, or similar data platforms.
Experience supporting airline corporate data, including understanding data flows, validation, and downstream data delivery.
Knowledge of data governance and compliance concepts, including DRAs and controlled data access.
Experience working with APIs, data feeds, reporting tools, or operational support systems.
Travel industry background, particularly within airline, agency, or corporate travel environments.
Experience with travel distribution or reservation systems such as Sabre, Galileo, or Amadeus.
Experience handling customer escalations or incidents related to data quality, availability, or delivery.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
