Technical Product Support Specialist

Posted Yesterday
New York, NY, USA
Hybrid
79K-79K Annually
Entry level
Cloud • Design • Generative AI
We built Bubble with a clear mission in mind: to empower everyone to create software.
The Role
Provides advanced, app-specific technical support to Bubble users through email and office hours. Diagnoses whether issues stem from user configurations or platform bugs, guides users toward self-resolution, and escalates reproducible platform defects to Engineering. The role also improves documentation, tools, and support processes while collaborating with Product, Marketing, Engineering, and Success teams. Ideal candidates are recent graduates with strong communication, analytical problem-solving, technical learning ability, and comfort working in ambiguity.
Summary Generated by Built In

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide.


Our Product

Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business.
You can build just about anything on Bubble, and our community is living proof. Mailead grew a $10K investment into a $2M valuation, and Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps.


Why Join Bubble Now?

The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment.

About the team:

Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges.
In addition to providing support, we serve as a strategic partner to the rest of the company — escalating platform bugs to our Engineering team, flagging user feedback to our Product team, and supporting new product feature launches alongside our Marketing team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow into specialized focus areas throughout the broader Support/Success org and beyond, including sales, product, marketing, and engineering.

About the role:
As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.
As a Technical Product Support Specialist, you will:

  • Become an expert in all things Bubble — our product, users, and company

  • Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team

  • For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly

  • For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution. In some cases, you may also be empowered to propose AI-assisted code fixes.

  • Host live office hours with early users to unblock early challenges and enable Bubble best practices.

  • Analyze and optimize our tools, documentation, and processes to improve and help scale our operations

  • Collaborate with other teams to improve our users’ overall experience with Bubble. For example, many team members become Success Partners to the Product team to relay user instincts and insights throughout the product lifecycle.

About you:

  • You’re a high achieving recent college graduate, that meets our requirements listed below.

  • You’re excited to jump start your career in tech by joining a fast growing startup.

  • You’re motivated, a quicker learner, and you enjoy problem solving.

  • You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business.

Requirements:

  • Embodies Bubble’s values

  • Exhibits an investigative mindset, high attention to detail, and aptitude for learning

  • Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment

  • Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently

  • Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.

  • Willing to work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift

  • Can commute to our NYC office regularly

If this sounds like you, we’d love to hear from you!
We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble is $79,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location:

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.

Benefits:

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation:

Our benefits include, but are not limited to:

  • Comprehensive health coverage

  • 401(k) matching

  • Wellness and work enablement stipends

  • Generous PTO

  • A Sabbatical program

Join us!

Let’s democratize access to technology together! If this sounds like you, apply! If you don’t meet all of the qualifications but think you could be a match, we’d still love the chance to review your application. At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. Perhaps this job doesn't fit your background? Join our talent community!

Skills Required

  • Embody Bubble's values
  • Investigative mindset, high attention to detail, and aptitude for learning
  • Ability to problem-solve with minimal guidance in a rapidly changing environment
  • Exceptional written and verbal communication skills
  • Ability to explain complex technical solutions clearly and concisely
  • Ability to learn a technical internet-based trade, skill, or tool
  • Experience building an application using Bubble, another no-code tool, or traditional code
  • Willingness to work one Saturday-Sunday weekend shift every eight weeks
  • Ability to regularly commute to the New York City office
  • Authorization to work in the United States
  • Residence within the New York City metropolitan area

Bubble Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bubble and has not been reviewed or approved by Bubble.

  • Leave & Time Off Breadth — Time off is characterized as generous, with paid parental leave and a formal sabbatical program. The package includes a defined PTO bank and a sabbatical with a cash bonus at established tenure milestones.
  • Retirement Support — Retirement benefits feature a 401(k) with company match. This element is positioned as a strong component of the overall package.
  • Wellbeing & Lifestyle Benefits — Wellness and work‑enablement stipends, periodic team retreats, and in‑office lunches are included. A flexible‑first hybrid setup further supports day‑to‑day work‑life balance.

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The Company
HQ: New York, NY
140 Employees
Year Founded: 2012

What We Do

Founded in 2012, Bubble was one of the first companies to bet that software creation shouldn't require code. Over a decade later, that bet has scaled to 6million+ users and over 200 countries building real, revenue-generating products on the platform. Now, as AI reshapes how software gets built, Bubble is becoming an agentic company, not just adding an AI feature, but rebuilding around the Bubble AI Agent as a core part of the product, with Bubblers using tools like Claude Code, Cursor, and Figma Make as everyday parts of how they build. The people who join now are defining what that looks like for millions of builders. This does two things the current copy doesn't: gives a timeline (2012 → 6M+ users → the current AI-era pivot) and states the agentic-company positioning in plain terms, matching the exact language used across LinkedIn and Instagram so a candidate sees the same story everywhere they research Bubble.

Why Work With Us

You are trusted to do the job you were hired for on day one. There is a team of passionate, smart, kind, selfless people who have your back. We are devoted to changing the way people use technology. Our mission is real and attainable. We are nerdy and gritty, and also fun.

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