Technical Product Support Specialist II - Pricing

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job Description

Offers, Pricing and Revenue Management is a team of air fares experts supporting airline and agency customers within Professional Services Consulting & Support organization. The team is looking for Contributor Pricing Business Analysts with the Global Distribution System and/or travel industry background.

The Technical Product Support Specialist II main duties consist on delivering high quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.

Job duties and responsibilities:

• providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners
• analyzing mid to high complexity level air fares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions
• highlighting priority of required system fixes depending on financial impact and system’s usability levels
• safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research
• supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product
• problem tracking and escalations to other technical levels and teams

Requirements:

• strong analytical and problem-solving skills
• self-motivated, able to work under minimal supervision
• readiness to learn complex airline fares system
• excellent English communication skills
• excellent interpersonal and teamwork skills
• previous travel industry experience and Global Distribution System knowledge preferred
• basic understanding of Sabre APIs preferred

Benefits:

Work arrangement

• 3 chosen days from the office in a week

Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Floating Holidays: use additional up to 2 days of paid time-off benefit 

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption 

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more

• Life insurance: sign up for free, high coverage life insurance program

Career development

• English & Polish lessons: improve your language skills during lessons led by native speakers

• Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

And more

• Car and bike parking

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.

Please note that only candidates who meet the minimum requirements will proceed in the selection process.

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