Technical Product Owner

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Technical Product Owner partners closely with operations, sales, engineering, QA, UX, compliance, marketing and go-to-market teams to deliver compliant, scalable, and user-centered solutions. The Product Owner serves as the voice of the customer and business within agile delivery teams, ensuring solutions improve member outcomes, operational efficiency, and regulatory compliance.

Duties/Responsibilities:

• Partner with Operations and Sales to identify problems that require engineering attention.
• Embed with the Agent Facing team.
• Work closely with VP Product on perpetual prioritization.
• Own and manage the product backlog; write clear user stories, acceptance criteria, and prioritize work based on business value and risk.
• Partner with engineering and UX to deliver high-quality, on-time feature functionality.
• Make day-to-day product decisions to keep delivery moving efficiently.
• Support user testing.
• Act as the primary liaison between business leaders, operations, and technology.
• Align product priorities with enterprise strategy and roadmap commitments.
• Communicate trade-offs, progress, and outcomes clearly to stakeholders.
• Leverage analytics, user feedback, and operational data to inform prioritization and measure success.
• Define and track KPIs tied to project outcomes.
• Identify process gaps and opportunities to improve workflows, automation, and user experience.
• Support release planning, UAT, and post-launch performance evaluation.
• Incorporate learnings into future iterations and roadmap planning.
• Other duties as assigned

Required Skills/Abilities:

• Bachelor’s degree in healthcare administration, business, or engineering.
• 3-5 years of experience as a Product Owner, Product Manager, or similar role
• Strong understanding of agile and Scrum methodologies.
• Proven ability to translate complex business or regulatory requirements into clear product stories.
• Excellent communication and stakeholder management skills.
• Excellent verbal and written communication skills.
• Experience using Jira to manage projects.
• Proficient in Microsoft Office products.

Preferred Skills/Abilities:

• Experience in healthcare, health insurance, or regulated health technology
• Knowledge of CMS rules and regulations.
• Experience with payer, provider, Medicare/Medicaid, or healthcare brokerage platforms.
• Experience working with call center, enrollment, claims, or care management workflows.
• Experience working with web analytics platforms (HEAP, Google Analytics, Mixpanel).

Physical Requirements:

• Must be able to remain in a stationary position (e.g., sitting or standing) for extended periods of time, typically in a cubicle environment (constant noise, fluorescent overhead lighting)
• Frequent use of a computer, dual monitors, keyboard, mouse, and other standard office equipment such as a telephone, copier, and printer.
• Must be able to communicate effectively, including exchanging information in person, in writing, by telephone, email or video conferencing.
• Visual and auditory acuity required to perform job duties effectively, including reading, writing, and interpreting information on screens or in print.
• Hand dexterity, fine motor skills needed to operate a keyboard and mouse efficiently
• Reach with hands and arms occasionally

For Hybrid Roles:

• Must be able to commute to an office setting as required, which may include walking short distances and navigating an office environment.
• Occasionally moves about the office to access files, office machinery, and meet with others.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at [email protected]