Position Summary:
With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.
As the Technical Product Owner, you will be the crucial link between our development teams and business stakeholders. You will define and prioritize product requirements, driving the development of technical features and solutions that support the company’s vision and business goals. You’ll combine knowledge of technical constraints, user expectations, and market demands to make high-impact product decisions
What you’ll do- Act as the key communicator and scrum facilitator for assigned products and teams, aligning stakeholders and driving delivery
- Translate product vision & goals into actionable, testable user stories with acceptance criteria that include API/data flows, dependencies, and non-functional requirements such as performance, reliability, and security
- Own the backlog with Product Management, prioritize by customer value, technical dependencies, and strategy, and balance features, platform work, and tech debt from ideation to release
- Lead agile ceremonies (refinement, planning, daily stand-ups, reviews/retros) and remove impediments to maintain healthy team velocity
- Collaborate with engineering to scope and estimate work, define API contracts/integration points, align on Definition of Done, and partner with QA/DevOps on release readiness and observability
- Use data and experimentation (analytics/BI, basic SQL, A/B or phased rollouts) to validate hypotheses, measure outcomes (adoption, latency, error rates), and demonstrate value to the business and customers
- Research market/competitors/users to inform the roadmap, contribute to the technical product roadmap, and plan launches and iterations on time and on budget
- Facilitate UAT for technical features and ensure delivered solutions meet defined requirements and quality standards
- Serve as an SME on HostPapa’s customers, services, and marketplace, communicate updates and trade-offs to technical and non-technical audiences, and support product marketing as needed
- Build strong relationships with engineering, design, marketing, support, and sales, and coordinate cross-team dependencies (e.g., story mapping) in microservices/cloud environments
- Support other tasks or projects as assigned to meet team and business needs
- Experienced Product Owner (SaaS) with a strong grasp of SDLC and Agile/Scrum (CSPO/PSPO a plus)
- Technically fluent: comfortable with APIs, data models, and system behavior, can read API specs and discuss logs/metrics, and familiar with cloud (AWS/Azure/GCP) and CI/CD basics
- Able to translate complex technical concepts into clear language and write concise PRDs and acceptance criteria that include NFRs
- Data-aware: uses analytics/BI (and basic SQL) to set KPIs, validate outcomes, and drive decisions, and is practiced in JTBD discovery and facilitating UAT
- Proven collaborator with UX, engineering, and product marketing, effective with remote teams, and has Jira experience
- Web hosting/WordPress experience is a strong plus
- Excellent communication, analytical, and problem-solving skills
What we offer:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
About us:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!
HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
It is anticipated that this position will be performed outside of Ontario.
Top Skills
What We Do
About HostPapa
HostPapa is a privately-owned company headquartered in Burlington, Ontario. HostPapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!"
We understand that our customers' websites are important and that they need to be able to count on us to ensure that their service is not interrupted.
We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that are reliable, easy-to-use, and customer service-oriented, all for a low cost.
At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are!
With HostPapa you get:
Feature-rich hosting packages
Money-back guarantee
FREE domain registration
Uptime guarantees
Online knowledgebase / support
Help with using the tools / getting set up
Ecommerce capabilities
Free apps
With HostPapa you can depend on:
Dedicated customer service
Quality equipment
Maximum guaranteed uptime
Highly functional tools for administration
The leading feature set available
Secure and reliable backups
A solid and honest business partner
Careers at HostPapa
A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment, then HostPapa is definitely the place for you!
It is our goal at HostPapa to help our employees advance in their careers. By adopting an ongoing, hands-on learning environment, our employees are continuously growing and expanding their knowledge. We believe that employee education and training are essential, not only for our staff but also for our customers.
