Join Brightree (a ResMed company) to modernize how HME providers collect patient responsibility. You’ll own the execution that moves the numbers—payment completion, days-to-pay, and cost-to-collect—through digital channels (SMS, email, web, mobile) integrated into provider workflows.
You’ll own
Outcomes: Set and hit targets for patient payment completion, channel conversion, and time-to-pay; maintain KPI dashboards and post-launch reviews.
Delivery: Run backlog, planning, and releases; write crisp user stories/AC; ship via feature flags with phased rollouts and guardrails.
Discovery: Interview patients/providers, map journeys, run usability tests, and analyze funnels to prioritize the next 10% lift.
Integrations: Partner on APIs to billing systems, payment processors, and comms platforms; ensure telemetry and alerting are in place.
Quality & Compliance: Meet HIPAA/PCI-DSS requirements, maintain audit trails, and drive accessibility (WCAG 2.2 AA).
What you bring
3+ years as PM/PO shipping B2B SaaS (web/mobile) with a strong delivery track record.
Comfortable with APIs/integrations; can author PRDs, sequence diagrams, and shippable stories.
Analytics fluency (SQL/Pendo) and experimentation experience (A/B, feature flags).
Excellent collaboration across Engineering, Design, QA, Compliance, and Customer teams.
Nice to have: Payments (tokenization, reconciliation, disputes), healthcare IT (HIPAA/BAA), SMS compliance (10DLC/TCPA), and ML-driven personalization.
Tooling you’ll touch
Jira, Figma, Snowflake, Pendo.
Success looks like (first 90 days)
Ship at least one flagged conversion improvement with measured lift.
Stand up a KPI dashboard and experiment backlog.
Deliver an iteration to checkout/statement flows reducing days-to-pay.
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Base Pay Range for this position:
$118,000 - $148,000 - $178,000
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Top Skills
What We Do
Start with the basics and go bigger when your HME, DME, pharmacy or home infusion business demands it. Brightree is customizable to meet your needs—now and in the future.
