Main Responsibilities:
- Proposal and Pre-Sales Support
- Review and respond to technical sections of RFPs, RFIs, and tenders, including compliance matrices and requirement tables.
- Develop technical narrative documents, high-level architecture diagrams, and BOMs based on customer infrastructure needs.
- Support preliminary infrastructure analysis, using available documentation and discussions to align proposed solutions.
- Coordinate with partners and resellers to ensure consistent, accurate technical contributions to joint proposals.
- Platform Product Marketing & Technical Content
- Draft and maintain technical product marketing materials, including platform capability summaries, technical datasheets, and implementation guides.
- Work closely with marketing and sales enablement to ensure technical accuracy in externally-facing materials.
- Contribute to internal technical content libraries to support proposal efficiency and consistency.
- R&D and Product Development Collaboration
- Provide structured feedback from the field to R&D on platform architecture, customer infrastructure trends, and product fit.
- Track and document underlying technology stacks used in the platform, including upcoming versions, version changes, licensing implications, and open source alternatives.
- Assist in defining, documenting, and validating non-functional requirements (e.g., compatibility, scalability, usability, accessibility, reliability, extensibility, performance, and maintainability).
Qualifications:
- 3+ years in technical product management, systems engineering, technical pre-sales, or platform documentation roles.
- Strong understanding of IT infrastructure and software architecture, particularly in open source stacks and enterprise environments.
- Demonstrated experience preparing technical proposal content, product documentation, and technical marketing collateral.
- Familiarity with architecture diagramming tools (e.g., Lucidchart, Visio, Draw.io) and BOM creation.
- Excellent writing, editing, and presentation skills to communicate complex technical ideas clearly and concisely.
- Working knowledge of non-functional requirements and how they influence product design and deployment.
Skills:
- Experience supporting enterprise software deployments, especially ERP, PFM, or GovTech systems.
- Understanding of government procurement processes and compliance requirements.
- Familiarity with software licensing models (including open source licenses) and versioning considerations.
- Experience working with distributed teams, partners, and resellers in technical enablement or bid preparation.
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What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world.
Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world.
With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm.
The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
