Technical Product Manager

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
The Technical Product Manager is responsible for writing and managing product requirements, user stories, and interoperability between customer and cloud communication infrastructures. The qualified candidate will be responsible for also working with product leadership on the joint development efforts between TigerConnect and our engineers/developers that are responsible for building the communication infrastructures for the product.
What You'll Be Doing:

• Partner closely with the Product Line Executive for Communications and Patient Engagement products to set product strategy and direction
• Manage the roadmap for Communications and Patient Engagement features and enhancements
• Identify customer pain points and needs by leading conversations with internal and external stakeholders
• Serve as a primary point person for Communications technologies including VOIP and PBX, Operator Console and Patient Engagement including appointment reminders, video visits, virtual waiting room and patient messaging for development and integration partners
• Articulate product strategy and urgency based on executive direction
• Lead product development efforts through specifications, product acceptance, backlog prioritization, and other tasks to push development forward and keep projects on-track
• Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies
• Triage and prioritize bugs to provide direction for engineering and QA teams
• Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and other internal analytics tools
• Co-write user stories, acceptance criteria, requirements with our partners in Engineering

What You Bring:

• Bachelor's degree, MS or MBA preferred
• 8-12 years of relevant work experience as a product leader; consultant in software development, healthcare, and/or telephony solutions or equivalent experience
• Knowledge of telecommunication systems and technologies is required (SIP, TLS, SRTP, WebRTC)
• Strong knowledge of IP (internet protocol) and networking technologies is required
• Legacy contact center technology (Cisco, Nortel, Avaya) knowledge, as well as newer technologies e.g., Twilio Flex, Amazon Connect, and Amazon Chime (CCaaS) experience
• Experience with cloud computing technologies such as AWS and Azure is preferred
• Understanding of standard product management methodologies is required; experience with agile product management and development practices is preferred
• Ability to understand and discuss technical concepts, analyze trade-offs, and evaluate solutions with stakeholders
• Penchant for data-driven decision making and analytical thinking
• Solid sense and belief of user-centered design and intuitive UX
• Ability to communicate with architectural abstractions and technical design patterns
• Knowledge of Agile methodology, project and product management best practices
• Demonstrated ability to discover and describe the current state situation, understand strategic business goals, design and articulate future state, perform gap analysis and make recommendations to business leadership that meet goals and requirements
• Demonstrated excellent attention to detail including proven ability to manage multiple projects and priorities in parallel
• Ability to learn new technology concepts quickly
• Ability to think strategically and execute methodically
• Ability to work in a fast-paced environment where continuous innovation is desired

Perks & Benefits We Offer:

• Our hybrid teams bring together top talent from Mexico, the US, and around the globe
• Work from prime office spaces in the Reforma area of Mexico City
• Enjoy our comprehensive benefits with excellent medical, dental, vision, and life insurance coverage for you and your family
• Our annual wellness programs focus on both mental and physical well-being, with reimbursements, company-wide wellness days, and volunteer opportunities
• Enjoy additional perks and allowances, including a savings fund, monthly teleworking allowance, grocery vouchers and travel insurance
• With our LinkedIn Learning License, you'll have access to self-paced learning opportunities to help you grow and develop
• Enjoy our flexible time off policy with no limit on the number of days off
• Finally, you'll be part of a team that's truly mission-driven and dedicated to making a difference in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.