The Role
Own product vision, roadmap, and backlog for Quadient/CCM capabilities. Partner with stakeholders to intake and refine requirements, decompose work into Epics/Features/Stories in Rally, coordinate Engineering/QA/DevOps, onboard Lines of Business, track delivery status/risks, and maintain governance playbooks and documentation.
Summary Generated by Built In
Requisition Number: 2363603
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Provide long-term product ownership and strategic leadership for the Quadient / CCM ecosystem. Ensure sustained alignment between business needs, platform governance, and technical delivery while enabling scalable onboarding and consistent communication execution across Lines of Business (LOBs).
Primary Responsibilities:
Required Qualifications:
Preferred Qualification:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NJP
#Niche
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Provide long-term product ownership and strategic leadership for the Quadient / CCM ecosystem. Ensure sustained alignment between business needs, platform governance, and technical delivery while enabling scalable onboarding and consistent communication execution across Lines of Business (LOBs).
Primary Responsibilities:
- Own end-to-end product vision, roadmap, and prioritized backlog for Quadient-based communication capabilities, leveraging standard patterns defined in the Quadient governance playbook
- Partner with business stakeholders and SMEs to intake demand, gather and refine requirements, maintain delivery transparency, and manage funding, scope, and expectation alignment
- Decompose initiatives into Epics, Features, and User Stories within Rally for Quadient Inspire and related CCM systems
- Coordinate across Engineering, QA, Implementation, and DevOps teams to manage dependencies, sequencing, and delivery timelines
- Support onboarding of new LOBs and delivery teams by enforcing intake workflows, change-management processes, and documentation standards
- Track and report delivery status, risks, quality trends, and capacity constraints; proactively escalate systemic delivery or platform issues
- Maintain and evolve best-practice documentation and playbooks to guide adoption of new platform capabilities and enhancements
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
- User Responsibilities:
Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.
Required Qualifications:
- 5+ years of experience in Product Management, Technical Product Ownership, or a closely related role supporting enterprise platforms
- Proven experience owning product vision, roadmaps, and prioritized backlogs for complex, multi-LOB systems
- Hands-on experience working with cross-functional teams including Engineering, QA, DevOps, and implementation partners
- Experience supporting enterprise communication, document, or CCM platforms (Quadient Inspire or similar preferred)
- Proven solid background translating business requirements into Epics, Features, and User Stories using Agile tools (e.g., Rally, Jira, Azure DevOps)
- Demonstrated ability to manage scope, funding, dependencies, and delivery risks in regulated or large-scale environments
- Proven solid stakeholder management skills, including collaboration with business leaders, SMEs, and senior technical leadership
- Proven excellent written and verbal communication skills, with the ability to produce executive-ready updates and documentation
Preferred Qualification:
- Experience working in distributed or global teams; US/India delivery model experience
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NJP
#Niche
Skills Required
- 5+ years of experience in Product Management, Technical Product Ownership, or a closely related role supporting enterprise platforms
- Proven experience owning product vision, roadmaps, and prioritized backlogs for complex, multi-LOB systems
- Hands-on experience working with cross-functional teams including Engineering, QA, DevOps, and implementation partners
- Experience supporting enterprise communication, document, or CCM platforms
- Experience with Quadient Inspire (or similar CCM tools)
- Proven background translating business requirements into Epics, Features, and User Stories using Agile tools (e.g., Rally, Jira, Azure DevOps)
- Demonstrated ability to manage scope, funding, dependencies, and delivery risks in regulated or large-scale environments
- Proven stakeholder management skills, including collaboration with business leaders, SMEs, and senior technical leadership
- Excellent written and verbal communication skills, with ability to produce executive-ready updates and documentation
- Experience working in distributed or global teams; US/India delivery model experience
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — PTO accrues each pay period with eight paid U.S. holidays plus a floating holiday, and generous time away is consistently emphasized. This breadth supports planned and unplanned time off beyond standard vacation days.
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Parental & Family Support — Six weeks of paid parental leave, up to two weeks of paid caregiver leave, Bright Horizons back‑up care, and adoption assistance signal strong family-oriented support. EAP access with counseling sessions further extends help to employees and their households.
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Wellbeing & Lifestyle Benefits — Company‑paid short‑ and long‑term disability, Calm app membership, tuition reimbursement, commuter and FSA accounts, and broad employee discounts expand everyday wellbeing resources. Free or low‑cost virtual visits complement these lifestyle supports.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
