Say hello to Hagerty
Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!
As a Technical Product Manager, you'll be responsible for supporting the strategy, roadmap, and delivery of Hagerty's Cross Journey Experiences (XJE) and Data Products that create more connected, personalized customer experiences across the Hagerty ecosystem. You'll partner with engineering, design, analytics, marketing, and business stakeholders to build products that help customers discover more of what Hagerty offers, while leveraging customer data to deliver relevant, tailored experiences throughout the customer lifecycle.
What you’ll do
- Manage product initiatives that improve customer experiences across multiple Hagerty digital products and business lines.
- Help define and execute product roadmaps for Cross Journey Experiences and Data Products in partnership with senior product leadership.
- Translate customer, business, and technical needs into well-defined product requirements, user stories, and acceptance criteria.
- Partner closely with Engineering, UX, Data Engineering, Analytics, Marketing, Membership, Insurance, Marketplace, and other cross-functional teams to deliver valuable customer experiences.
- Contribute to products that leverage customer identity, behavioral data, and personalization to improve engagement and create more relevant digital experiences.
- Analyze customer behavior, product performance, and usage data to identify opportunities for optimization and new feature development.
- Participate in customer discovery activities including research, stakeholder interviews, analytics reviews, and usability testing.
- Prioritize product backlog items while balancing customer value, technical complexity, and business objectives.
- Support Agile delivery by participating in sprint planning, backlog refinement, release planning, and product testing.
- Monitor feature performance after launch and recommend iterative improvements based on customer feedback and data.
- Document product requirements, workflows, business rules, and product decisions to ensure shared understanding across teams.
- Stay informed on industry trends, customer expectations, and emerging technologies related to personalization, customer identity, and digital experiences.
This might describe you
- Experience managing or contributing to customer-facing digital products in an Agile environment.
- Experience working with cross-functional teams including Engineering, UX, Analytics, and business stakeholders.
- Ability to translate customer problems and business goals into clear product requirements and user stories.
- Strong analytical and problem-solving skills with experience using data to inform product decisions.
- Experience prioritizing work and managing competing priorities in a fast-paced environment.
- Familiarity with product discovery techniques including customer research, experimentation, and behavioral analytics.
- Strong written and verbal communication skills with the ability to effectively collaborate across technical and non-technical teams.
- Comfortable working with technical teams and understanding APIs, data flows, system integrations, and technical trade-offs.
- Organized, detail-oriented, and capable of managing multiple initiatives simultaneously.
- Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
Over and above
Preferred qualifications include
- Experience with personalization, customer identity, customer data platforms (CDPs), or digital engagement products.
- Experience working with customer analytics, experimentation, or A/B testing platforms.
- Familiarity with Agile methodologies including Scrum or Kanban.
- Experience with consumer-facing digital products in insurance, membership, marketplaces, media, or eCommerce.
- Experience working with data products, APIs, customer profiles, or recommendation systems.
- Experience using product management tools such as Azure DevOps, Jira, Figma, or similar collaboration platforms.
Other things to note
- This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
- Occasional travel may be required for team planning sessions, stakeholder workshops, customer research, or company events.
- Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.
At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
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EEO/AA
US Benefits Overview
Canada Benefits Overview
UK Benefits Overview
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- Experience managing or contributing to customer-facing digital products in an Agile environment.
- Experience working with cross-functional teams including Engineering, UX, Analytics, and business stakeholders.
- Ability to translate customer problems and business goals into clear product requirements and user stories.
- Strong analytical and problem-solving skills with experience using data to inform product decisions.
- Experience prioritizing work and managing competing priorities in a fast-paced environment.
- Familiarity with product discovery techniques including customer research, experimentation, and behavioral analytics.
- Strong written and verbal communication skills and ability to collaborate across technical and non-technical teams.
- Comfortable working with technical teams and understanding APIs, data flows, system integrations, and technical trade-offs.
- Organized, detail-oriented, and capable of managing multiple initiatives simultaneously.
- Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or related field, or equivalent practical experience.
- Experience with personalization, customer identity, customer data platforms (CDPs), or digital engagement products.
- Experience working with customer analytics, experimentation, or A/B testing platforms.
- Familiarity with Agile methodologies including Scrum or Kanban.
- Experience with consumer-facing digital products in insurance, membership, marketplaces, media, or eCommerce.
- Experience working with data products, APIs, customer profiles, or recommendation systems.
- Experience using product management tools such as Azure DevOps, Jira, or Figma.
- Familiarity with public company requirements and SOX controls where applicable.
Hagerty Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hagerty and has not been reviewed or approved by Hagerty.
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Parental & Family Support — Parental leave offerings include 12 weeks paid maternity leave, 4 weeks paid spousal/partner leave, adoption assistance, and a phased return to work. These elements signal strong support for family needs.
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Healthcare Strength — Medical, dental, and vision coverage are presented as comprehensive and paired with standard paid leave programs. This breadth forms a strong core health benefits foundation.
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Retirement Support — A 401(k) program with company matching and an Employee Stock Purchase Program are part of the package. These programs enhance long-term financial security and ownership opportunities.
Hagerty Insights
What We Do
Hagerty was built by people who love cars. We began as a niche insurance agency offering coverage for collector cars. We’re now a global automotive enthusiast brand and the world’s largest membership organization for car lovers. It's all driven by our love for cars. Our purpose is saving driving. We exist to fuel car culture and ultimately save driving for future generations. Our mission is building a global business to fund our purpose, create a space where team members thrive; and drive positive impact throughout the world. Driving is who we are. Hagerty offers integrated membership products and programs with unique experiences that bring together automotive enthusiasts across the globe. We connect people who love cars through our Hagerty Drivers Club (620,000+ members), entertainment and events such as the Greenwich Concours d’Elegance, The Amelia, The Detroit Concours, Motorlux and the California Mille, as well as valuation capabilities, Hagerty Marketplace, Hagerty Media, and Garage + Social. Hagerty is always looking for talented new team members to help us drive forward. If our purpose, mission and beliefs resonate with you, let’s talk about getting you behind the wheel
