Technical Product Manager Observability Engineering

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been listed as one of the 100 “World’s Most Innovative Companies” by Forbes Magazine. 

Job Description

What you’ll be doing

Experian IT Services (EITS) is the centralized technology organization that globally supports all of Experian. Our organization is comprised of about 2,000 employees across the globe supporting and improving our business-critical IT environment/ecosystem. Experian IT Services includes Infrastructure Services, Cyber & Information Security, and Enterprise Architecture. We drive growth through reusable technology providing quicker time to market for solutions, increased productivity, and a more secure environment

Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row. Experian has operated at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale

As an Techincal Product Manager for Observability, you’ll assist in delivering product experiences that enable our customers to monitor, troubleshoot, and analyze their software applications. You will work closely with business units, engineering and other cross-functional teams to help define and execute on the roadmap for our core observability capabilities, including alerting, dashboarding, search, and analytics.

You will work with a highly technical internal customer base made up of Experian’s engineers, operations staff, and SREs across various software engineering teams; you will collaborate with vendors to influence their roadmap as well as owning the roadmap for internal tools; and you’ll use your technical expertise to guide, influence, and collaborate with builders right across the company. 

This is an exciting opportunity to learn the craft of product management while working on a cutting-edge observability solution.

The ideal candidate is:

• Excited by new technology: you use it, you like to learn about it, ideally in your past you built it; 
• Cloud enthusiast: you have expertise in, or are excited about, cloud services and the future of software development and deployment;
• Energized by engineers: you’re in your comfort zone working with engineers, you understand and empathize with their challenges, and can communicate with engineers on their level;
• A product-management expert: you enjoy building product strategies and business cases, then drilling down to execution metrics, thoughtfully prioritizing, and delivering;
• An excellent communicator: you understand the importance of storytelling, and you enjoy continuously improving your communication skills; and,
• Comfortable working in the gray space: you are comfortable working through ambiguity and change management, and enjoy turning undefined space into a clear vision and execution.

Summary of Primary Responsibilities

• Taking a customer-focused, data-driven approach to defining, executing, and delivering a product roadmap and product strategy.
• Contributing to the design of Experian’s observability and monitoring strategy, and then executing on that strategy to improve our engineer and SRE experience.
• Working with highly technical customers of a large platform at the center of the company.
• Engaging our engineer customers directly through a variety of channels, serving as the voice of the customer internally, identifying new capabilities, defining product features, and working closely with development teams to get features incorporated.
• Collaborate across engineering, operations, SRE, finance and executive teams to bring product to fruition.
• Participate in the product development lifecycle, including user testing, beta programs, and product launches.
• Operationalizing product metrics for the products you own, tracking user adoption and building the business case for new investment
• Help with creating product documentation, release notes, and training materials for customers and internal teams.
• Build and maintain relationship with the vendors and fulfill the vendor management controls
• Train and mentor engineers on observability best practices

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field. Master's degree preferred.
• Proven experience (5 years) working as a Technical Product Manager or similar role, with a focus on observability, monitoring, or related domains.
• Deep understanding and hands-on experience with observability as code and observability tools such as Splunk, DynaTrace, Grafana.
• Strong knowledge of hybrid cloud monitoring principles.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and articulate complex technical concepts to both technical andnon-technical stakeholders.
• Proven track record of successfully leading product initiatives from concept to launch, with a strong emphasis on customer satisfaction and business impact.
• Experience working in agile development environments and familiarity with agile methodologies.

Additional Information

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