Technical Product Manager II

Who We Are:

Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry. 

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases. 

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT.

The Job:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.

We are seeking a Technical Product Manager II to be directly responsible for the success of Convoso's products, act as the voice of the market and the customer, and identify opportunities to evolve Convoso's product offering to solve better real-world challenges, increasing customer satisfaction, and driving growth and profitability. 

You will work cross-functionally across development, DevOps, engineering leadership, and customer-facing teams to make our platform future-proof. Act as the voice of the market and the customer, collaborating closely with Product leadership on feature prioritization, and the product roadmap that increases customer satisfaction and drives growth and profitability.

What You'll Be Doing:

• Vision & Strategy: Lead the strategic roadmap for Convoso’s API Partner platform and internal tools.
• Stakeholder Management: Develop strong relationships with internal teams (DevOps, Partnerships, Engineering) and external stakeholders (customers, partners).
• Cross-Functional Leadership: Collaborate with teams to deliver scalable technical solutions, ensuring client stability and reliability.
• API Expertise: Serve as the expert on our API Partner Platform, advocating for industry best practices.
• Simplification of Complexity: Translate complex technical requirements into clear product features for diverse audiences.
• Customer Advocacy: Represent customer needs to ensure user-friendly API Platform features.
• Product Roadmap & Execution: Define and prioritize the technical product roadmap based on market needs and feedback.
• Vendor Management: Establish strong partnerships with external vendors for optimal collaboration and performance.

Who You Are:

• Educational Background: Bachelor’s degree in Computer Science or a related field, or equivalent practical experience in software engineering.
• Product Management Experience: 5+ years in product management, focusing on modern B2B SaaS solutions, preferably in Call Center, Lead Generation, or Customer Experience (CX) industries.
• Technical Experience: 2+ years of experience in a software engineering or development role, ideally within CCaaS, UCaaS, or other CX platforms with a dialer component. 
• Platform Proficiency: Experience building API integrations required; familiarity with Call Tracking/Routing Platforms and real-time Revenue Execution Platforms preferred.
• Collaboration Skills: Proven ability to engage directly with architects and engineers to ensure that solutions meet both business needs and technical specifications.
• Agile Methodologies Expertise: Deep understanding and proven experience with agile development methodologies, including Scrum and Kanban.
• Customer-Centric Approach: Strong focus on customer needs, with a track record of successful interactions and relationship building.
• Problem-Solving Mindset: A passion for resourceful and innovative problem-solving, with a holistic approach that considers the end-to-end user experience and overall functionality.
• Cross-Functional Collaboration: Proven ability to foster constructive and collaborative relationships with engineers, product designers, and company executives.
• Multitasking Abilities: Capability to manage and prioritize multiple competing tasks in a fast-paced environment.
• Exceptional Communication Skills: Outstanding analytical and problem-solving skills, with the ability to communicate effectively and clearly at both business and technical levels with internal teams, customers, partners, and executives.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $115,000 - $125,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.