Technical Product Analyst

About nib | Ko Wai M­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­ātou

Here at nib, we pride ourselves on our innovative and passionate approach in offering Kiwis affordable, world-class health and life insurance.

We believe in “challenging the status quo” and admire the diversity of thought and seek out people with an intrinsic need to make the world a better place. Health and wellbeing go hand in hand with our ‘future state’ strategy.  Ehara i te toa takitahi (success is not achieved alone) - you will be joining a collaborative, innovative and driven team with the following benefits:

• Free health, life, income protection insurance + discounts for family members

• Hybrid work environment: work from home and the Auckland office

• Join a supportive and dedicated team where you can develop and enhance your career

• An exceptionally generous leave policy including 22 days annual leave, cultural leave, 18 weeks fully paid parental leave for all parents

• Short term incentive programmes

About the role | He Aha Te Tūranga

As a Technical Product Analyst, you will perform deep systems and business analysis on a range of systems and business processes you own. You will shape technical solutions, present these to stakeholders, and work within a software development team to deliver these.

This role sits within a software product team focused on building and supporting new capabilities that are core to our business. The team is focused on transforming business processes and modernising technology platforms that support policy administration, payment processing, intermediary management, and B2B financial processes.

On a regular basis you will:

• Build a strong understanding and working knowledge of the domain, business processes, existing systems

• Act as an SME for the domain

• Seek out and gather information on business processes related to a defined set of applications and business capabilities

• Lead the discovery and definition of business and technical requirements by working with stakeholders, business partners, the product manager, other technical BAs and team members

• Gather data from stakeholders and systems, which you will filter and synthesize to form a picture and opinion of the best solution

• Play an active role in solution design, working with our technical architect and software engineers as required

• Formulate and maintain technical specifications and user stories including detailed acceptance criteria

• Strike the right balance between strategic investment and the path to value

• Collaborate with vendors to ensure products and services align with business priorities and support operational and strategic objectives

• Maintain and prioritise the team backlog in collaboration with the Solutions Delivery Manager and other team members

• Manage minor incidents including analysing logs and other artefacts, performing root cause analysis, generating incident documentation, liaising with stakeholders and recommending actions to avoid repeat incidents

• Facilitate agile ceremonies within or across software development squads

About you | Ko Wai Koe 

You are a team player with strong technical and communication skills, enabling you to build effective and fruitful relationships within the software development team and across the organisation. You are motivated to deeply understand and solve problems and are able to drive initiatives through to completion.

Additionally, you will have:

• 3 or more years working in a software development team

• 2 or more years of business or systems analysis experience, or 2 or more years of experience as a software developer

• Experience working with multi-tier application architectures, including APIs that perform orchestrations, APIs that abstract away legacy complexity, and front-end experiences that consume endpoints from many micro-services

• An understanding of and experience with using and building REST APIs, exposure to SOAP is a plus

• Strong analytical, evaluative, and problem-solving skills

• A well-developed understanding of the software development lifecycle and agile work practices

• The ability to play a senior role within the product development team – i.e. acting as subject matter expert, leading initiatives, facilitating agile ceremonies and driving initiatives through development to delivery

• Strong written and verbal communication skills as well as excellent documentation skills

• The ability to work autonomously and be well organised

If you're ready to step into a role that will challenge and reward you daily and provide an opportunity to build on your career, then please apply today!

Diversity, equity and inclusion | Te kanorau me te whakaurunga

We embrace an inclusive working environment.  We are LGBTQIA+, disability and neurodiverse inclusive, and welcome people from diverse backgrounds aiming to create a work environment where employee differences such as age, culture, nationality, accessibility, and education are valued to reflect the diversity of the communities in which we operate.

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another.

Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history check) prior to commencement of employment.