Jobs at nib Group

Support and improve cloud-based AWS applications: investigate incidents using logs, traces and metrics; perform advanced troubleshooting across APIs, databases and integrations; run on-call incident response; execute operational tasks, minor fixes and RCA; build observability, runbooks and tooling to increase platform reliability.

Manage, allocate and reconcile member premiums; handle invoicing, credit control and arrears; investigate policy and commission history; prepare reports; collaborate with stakeholders; identify and test process improvements and maintain procedural documentation.

Lead reserving, capital, pricing and forecasting processes; develop actuarial models; produce regulatory and financial reporting; deliver commercial insights; mentor junior staff; maintain controls and governance while partnering with stakeholders to inform strategic decisions.

The Customer Experience Lead will support the CX and Delivery Manager, manage projects and marketing activities, optimize customer journeys, and coordinate cross-functional initiatives.

The Business Portfolio Manager will drive growth in nib's International Visitors portfolio by managing relationships with education providers and overseeing business development. Responsibilities include engaging with international students, facilitating inductions, and improving service delivery.

Coordinate and embed a quality assurance framework across participant experience by monitoring customer interactions, analysing quality data, providing insights and recommendations, coaching frontline staff, ensuring NDIS compliance, and driving continuous improvement.

Coordinate and deliver internal communications and change support for nib Thrive. Maintain comms calendar and change register, draft plain-English content across SharePoint, Teams and Workvivo, support impact assessments, engagement activities, readiness materials, and measure communication effectiveness and change readiness.

Provide empathetic, personalised support to NDIS participants across phone, email and digital channels. Guide onboarding, plan navigation, funding rules and invoice/payment queries. Resolve complex enquiries, achieve first-contact resolution, record accurate case notes, identify risks, and collaborate with providers and internal teams to improve customer experience.

Lead and coach a frontline Growth Consultants team to drive lead management, conversion and retention. Own day-to-day growth operations, refine processes, embed scalable ways of working, improve lead utilisation and conversion, and collaborate with stakeholders to ensure ethical, consistent, commercially effective performance.

Responsible for designing, developing, and supporting applications to fulfill business needs, ensuring quality, performance, security, and continuous improvement while providing mentorship to junior developers.