Jobs at nib Group

Manage corporate group and iwi accounts, including invoicing, renewals, policy transactions, member communications, payments, refunds, arrears monitoring, and billing issue resolution. The role supports internal stakeholders and members while maintaining accurate records, data integrity, confidentiality, and timely financial administration.

Performs business and systems analysis for software products supporting NDIS plan management, payment processing, and budget management. The role gathers requirements, analyzes APIs, systems, code, SQL, and data, contributes to solution design, maintains technical documentation and backlogs, manages minor incidents, and facilitates Agile ceremonies. It requires collaboration with stakeholders, architects, engineers, and product teams to deliver technology initiatives.

Manage corporate group and iwi insurance portfolios, including invoicing, renewals, policy transactions, member communications, premium administration, payments, refunds, and arrears. Investigate and resolve billing and policy enquiries while maintaining accurate, confidential records and meeting deadlines. The role requires strong administration, communication, customer service, prioritization, problem-solving, and Microsoft Office skills.

Deliver, optimize, and report on automated marketing campaigns across email, SMS, push notifications, forms, and landing pages. Own the marketing automation platform, including segmentation, customer journeys, personalization, data models, integrations, governance, testing, and reporting. Use SQL and platform tools to build audiences, analyze performance, and improve campaigns while partnering with Marketing, Technology, Data, and external vendors in a regulated environment.

Supports direct-to-consumer marketing campaigns from planning through launch, including campaign setup, offer management, content coordination, reporting, data analysis, fulfilment files, terms and conditions, and customer enquiry resolution. The role helps track lead quality and sales conversion across multiple channels while collaborating with communications, design, and internal stakeholders.

Leads the performance, operations, delivery, modernization, and strategic roadmap for nib’s insurance platforms across Australia and New Zealand. The role manages large technology teams, vendors, budgets, reliability, resilience, and transformation initiatives while partnering with executives, business leaders, architecture, cybersecurity, and risk teams. It owns platform outcomes, operational improvement, customer experience, and alignment with broader technology and business strategy.

Leads nib Group’s first-line IT Risk & Controls function, establishing technology risk ownership, governance, control processes, assurance readiness and reporting. Advises executives on technology, cyber and operational risks; oversees controls across cybersecurity, resilience, information management, third parties, change and operations; coordinates compliance evidence, issue remediation and risk treatment. The role also builds a mature risk culture and enables secure, resilient innovation across Technology & Transformation.

Leads nib’s enterprise systems portfolio across Finance, People and Culture, Risk, Legal and shared services. Responsibilities include technology strategy and roadmaps, platform modernisation, delivery, operational resilience, governance, vendor and budget management, automation, risk management, and high-performing team leadership. The role partners with senior executives to align enterprise applications with business priorities and improve employee and stakeholder experiences.

Provides independent second-line cybersecurity and technology risk oversight across projects and strategic programs. Responsibilities include defining security assurance requirements, coordinating architecture reviews, penetration testing, vulnerability assessments and supplier assurance, tracking remediation, supporting audits, reporting to management and Board risk forums, and improving information security policies and control frameworks. Requires strong cybersecurity principles, cloud security knowledge, risk assessment experience, communication skills, and familiarity with regulated environments and APRA requirements.

Designs, builds, and evolves secure, scalable AWS cloud platforms using Infrastructure as Code, automation, CI/CD, and cloud-native technologies. Responsibilities include implementing cloud solutions, optimizing performance and costs, strengthening security, improving observability, and supporting high availability. The role partners with delivery teams, contributes to architecture decisions, leads technical initiatives, promotes cloud best practices, and mentors engineers. This is a 12-month fixed-term contract with a hybrid working model.

Build, manage, and improve secure, scalable Azure cloud infrastructure. Design cloud solutions, automate provisioning with Infrastructure as Code, strengthen security, optimize performance, and enhance monitoring, reliability, and disaster recovery. Collaborate with delivery and development teams to implement CI/CD, cloud-native services, networking, and platform best practices. This is a hands-on 12-month fixed-term contract.