Technical Product Analyst

About this role

As a Technical Product Analyst, you will perform deep systems and business analysis on a range of systems and business processes you own. You will shape technical solutions, present these to stakeholders, and work within a software development team to deliver these. 

This role sits within a small software product team focused on building and supporting new and existing capabilities that are core to our NDIS Plan Management business. The team is focused on transforming processes and modernising technology platforms that manage plan management, payment processing, budget management, and join processes. 

On a regular basis you will: 

• Develop strong domain knowledge, including business processes and systems.
• Serve as the domain SME.
• Gather and document business processes for assigned applications and capabilities.
• Lead business and technical requirements discovery with stakeholders and delivery teams.
• Conduct technical analysis of APIs, systems, documentation, code, and complex SQL queries.
• Analyse stakeholder and system data to identify optimal solutions.
• Contribute to solution design with architects and engineers.
• Create and maintain technical specifications, user stories, and acceptance criteria.
• Balance strategic investment with value delivery.
• Prioritise and maintain the team backlog with the Product Manager and team members.
• Manage minor incidents, including root cause analysis, stakeholder communication, and prevention recommendations.
• Facilitate Agile ceremonies across one or more development squads.

About you

You are a team player with strong technical and communication skills, enabling you to build effective and fruitful relationships within the software development team and across the organisation.

You are motivated to deeply understand and solve problems and are able to drive initiatives through to completion. 

Additionally, you will have: 

• 3 or more years working in a software development team 
• 2 or more years of business or systems analysis experience, or 2 or more years of experience as a software developer 
• Strong technical skills, including experience writing code, using version control, using deployment tools 
• Strong analytical, evaluative, and problem-solving skills 
• A well-developed understanding of the software development lifecycle and agile work practices 
• The ability to play a senior role within the product development team – i.e. acting as subject matter expert, leading initiatives, facilitating agile ceremonies and driving initiatives through development to delivery 
• Strong written and verbal communication skills as well as excellent documentation skills 
• The ability to work autonomously and be well organised 
• Experience working with NDIS plan managers, providers or coordinators.

Don't tick every box? If this role excites you and you bring relevant experience, we'd still love to hear from you.   

Who we are  
nib is a leading health insurer and health partner across Australia and New Zealand. Our purpose is simple: helping people enjoy better health by making healthcare more accessible, affordable and connected.  

Diversity, equity and inclusion  
We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.   

We’re committed to creating an accessible recruitment process, if you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.   

Working at nib  
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs (1-2 days in Hub expected), designed for focus, connection, and collaboration.  

Other benefits to support you at work (and play) include:   

• New starter benefit to help set up a functional home workspace  50% discount on employee health insurance 
• Opportunity to give back to the community through paid leave for volunteering through nib foundation  
• Access to our nib Well Program and corporate fitness discounts   Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits  
• 18 weeks paid parental leave for all new parents regardless of carer status 
• 5 days paid cultural leave for First Nations peoples 
• 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees   

The fine print All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. 

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work. 

Next steps: If successful, you will receive an email from Sapia.ai inviting you to complete an online, chat‑based assessment.