About the Role
NN Group is strengthening its IT Service Delivery capabilities, a strategic function that guarantees reliable, secure, and compliant IT services supporting our business domains (Finance, Risk, etc.). We are looking for a Technical Service Manager with a proactive and technical mindset to oversee and improve our IT services within a dynamic enterprise environment.
What are you going to do
Manage end-to-end IT services and IT chains, ensuring alignment with ITIL principles
Act as the connecting link between business partners, functional administrators, engineers, and suppliers
Design and maintain User Access Management processes, including roles, authorizations, and access reviews
Advise on and support MFA, SSO, and identity integrations
Coordinate, improve, and automate IT General Controls (ITGC), fostering compliance and effective risk management
Ensure that SLAs and IT General Controls are adhered to; drive incident handling, root cause analysis, and service improvements
Safeguard timely execution of Lifecycle Management and promote continuous improvement of IT services
Collaborate with teams to deliver secure and reliable Azure and AWS-based solutions, focusing on security, continuity, backup, and recovery
Identify and realize opportunities for automation and AI-driven improvements within service management processes
What We Offer
The opportunity to be seen as a technical expert and trusted advisor within energetic, cross-functional teams
Collaboration with colleagues from internal audit, functional management, and multiple business domains
A diverse range of IT and compliance challenges—including hands-on support and technical improvements
Guidance and knowledge‑sharing from senior IT, security, and service delivery colleagues
A team environment valuing flexibility, responsibility, and open communication
What we expect from you
A completed Bachelor’s or Master’s degree
Strong interest and proven experience in IT Service Management, complemented by a technical mindset
Experience in, or strong affinity with, the functional/application management domain
Solid understanding of ITIL processes, including incident, change, problem, and configuration management
Experience with User Access Management, authorization concepts, and identity & access controls
Experience with IT General Controls (ITGC), ideally including automation
Hands-on experience with Microsoft Azure, or a willingness to deepen your knowledge in this area
Familiarity with service management and monitoring tools such as ServiceNow, Splunk, or Power BI
Knowledge of security standards and regulatory frameworks (e.g. DORA)
Affinity with automation and AI, and the ability to apply these concepts in service and control contexts
Experience working in Agile, Scrum, or DevOps environments
Perks of joining NN
To a large extent, we give you the flexibility to work where you feel most comfortable, whether in the office or from home. On top of that, we also contribute to your home office expenses every month.
We value work-life balance, which is why we offer flexi vacation with unlimited days off. This gives you the freedom to take time off as needed, ensuring flexibility and well-being for both personal and family needs.
Monthly home office allowance, healty meal allowance and up to CZK 20,000 in Cafeteria points
We believe that your professional and personal growth is crucial, which is why we provide you with a tailor-made professional training system.
A business laptop and an iPhone with a paid O2 tariff and data package are essential tools for your work, which we will provide.
Up to CZK 60,000 referral bonus for recommending candidates
How we hire
Send us your CV in English. If your experience aligns with our requirements, we’ll contact you promptly to arrange an interview. Our hiring process is usually in two rounds: first with our HR and hiring manager for an initial prescreen, and if there’s a mutual fit, a second round with stakeholders from the Netherlands. This process helps you get to know the team and our way of working, while we gain deeper insights into your experience and skills. If everything matches, you’re in!
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What We Do
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years. With our 16,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu. NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO). For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy. Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
