Technical Partner Advisor, Zoom Customer Experience
What you can expect
You will enable strategic partners to deploy and manage Zoom's contact center solutions independently. You will combine deep technical expertise with hands-on coaching and data-driven account monitoring. You will directly protect customer retention and drive adoption at scale.
About the Team
We deliver Zoom's Customer Experience solutions through strategic partner relationships, ensuring enterprise customers achieve their business objectives. Our team collaborates across Product, Engineering, and Partner organizations to scale technical expertise. We exist to make complex contact center technology accessible and valuable for customers worldwide.
What we’re looking for
- Bring a minimum of 4 years' experience in project engineering or technical implementation across contact center, virtual agent, or workforce engagement solutions.
- Bring experience from a contact center practice within a systems integrator, managed service provider, or equivalent environment.
- Apply technical knowledge of cloud contact center, cloud telephony, virtual agent, voice integration, APIs, Webhooks, and CRM platform integration to real-world partner and customer scenarios.
- Coach and enable external partners, translating complex technical concepts into clear, actionable guidance.
- Create playbooks for complex service engagements, enabling partners to audit existing architecture, identify areas of optimization, and action upon them
- Communicate effectively with both technical and non-technical stakeholders across internal teams and partner organisations.
- Analyse adoption trends and account data to build strategic plans that drive retention and reduce churn risk.
- Use data to track health and identify areas of risk and opportunity within customer accounts. Work with partners to create strategic plans to remediate or expand customer accounts.
- Have 3+ years of customer-facing experience in a post-implementation role such as technical account management, adoption, or onboarding.
- Hold working knowledge of compliance frameworks relevant to contact center environments, such as data protection or payment security standards.
- Have business proficiency in English and Japanese
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- 4+ years of technical experience with Customer Experience solutions
- 5+ years in customer-facing roles such as Customer Success, Renewals, or Adoption Management
- Experience with CCaaS technologies, CRM integrations, and customer experience analytics
- Business proficiency in English and Japanese
- Experience with executive-level engagements and communication
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. ? Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
