Technical Order Management Specialist

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The Opportunity

Responsible for providing order management services to clients. Activities include helping clients handle order quoting, order processing, order fulfillment, order review, order entry, order dispatch & support, order payment, etc., for their customers. Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction. Monitors and resolves order issues and processing errors.

How will you make an impact

• At this level, you not only process orders, but also act as the critical bridge between Sales, Supply Chain, and the End Customer.

• Technical and Commercial Validation: Review that purchase orders match technical quotations, ensuring that commercial terms (Incoterms, payment terms, penalties) comply with business unit policies.

• SAP/Enterprise resource planning Configuration: Monitor the accurate entry of data into the system to ensure that production planning receives the correct information from day one.

• Milestone Management: Monitor manufacturing progress and ensure that billing milestones are met to optimize cash flow. 2. Logistics and Foreign Trade Coordination

• Shipping and Transportation: Coordinate with logistics teams to deliver equipment (often of extraordinary dimensions) and meet agreed-upon deadlines.

• Export Documentation: Ensure that all necessary documentation (letters of credit, certificates of origin, commercial invoices) is accurate to avoid customs delays.

• Complex Problem Resolution and Continuous Improvement

• Backlog Management: Analyze and clear pending orders, identifying supply chain bottlenecks that prevent order completion.

• Claims Management: Act as an escalation point for critical customer issues, managing returns or adjustments to change orders.

• Process Optimization: As a P4, you are expected to propose improvements to digital tools or workflows to reduce the order-to-cash cycle time.

• Sales Partner: Collaborate with Sales Managers to anticipate risks in large projects before the order is formalized.

• Responsible for ensuring compliance with applicable external and internal regulations, procedures and guidelines

Your Background

• Professional in Electrical/Electromechanical Engineering

• More than three years of experience in related functions

• Certified as a PM Desirable

• Experience working in field

• English Level advanced

More about us

• Work/Life Balance

• Growth Globally

• Continuous improvement culture

• Benefits above the regular in the market