Pfizer

Logistics & Customer Experience Manager

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Hiring Remotely in Panamá

Remote or Hybrid

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical

We’re in relentless pursuit of breakthroughs that change patients’ lives.

The Role

Job Focus
The incumbent is accountable as SME for end-to-end logistics delivery in order to deliver medicines from manufacturing plants and contract manufacturers to customers and patients at the right place, at the right time, in the right condition.
Primary Responsibilities

Be SME's for the end-to-end logistics execution
Asses new capabilities and technology as User acceptance testers (UAT)
Gather operation requirements for new launches, new archetypes and changes on the end-to-end logistics execution.
Initiate, implement and support innovative initiatives to improve the customer experience.
Curious and fast active learner through experimentation when tackling new problems, using successes and failures as learning fodder.
Ability to embrace constant changes and build resilience with flexibility, open mind and positive attitude in high-energy and fast-paced environment.
Ability to identify problems, to handle conflict and to deliver customer centric solutions in a fast and proactive way, using descriptive analytical skills and the ability to gather, analyze, and quickly synthesize critical information.
Support and propose strategic, automation and cost saving initiatives.
Drive and lead actions and projects impacting the operational processes within and beyond the assigned flow or specialist area.
Work with cross-functional teams and stakeholders at varying levels both internally and externally.
Establish a governance process for system access, including activation and maintenance
Lead the change in order to be one step ahead and contribute to a future proof organization. Continuously learning stakeholder requirements and driving change needed to align with them.
Oversee User Acceptance Testing (UAT) to ensure business needs are being met.
Applies job specific skills and extensive knowledge of the flow for which they are an SME to provide input into recommendations for improvements.
Makes decisions that require choosing between multiple options to resolve complex problems. Makes decisions within guidelines and policies.
Works under limited supervision. Performs assignments using established procedures and general instruction on the process and desired outcome.
Uses a variety of communication tools and techniques to explain difficult concepts and persuades others to adopt a point of view. Demonstrates effective written and oral communication skills.
Actively and willingly participates and contributes as a team member. Takes responsibility for a portion of the team's milestones/deliverables .

Level of Education
Bachelor's or master's degree, university degree or equivalent through experience in a supply chain related discipline.
Experience

5 years of experience in a supply chain, project management and business analytics roles delivering best in class customer service to enhance the customer experience.

Experience in Project Management.

Strong analytical and reporting skills

Good understanding of the end-to-end logistic order management execution process (from order to customer delivery)

Languages

Excellent verbal and written skills in English.

Excellent communication (written and verbal), listening, documentation and comprehension skills.

Computer skills
Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio, and PowerPoint, Tableau or equivalent analytics solutions, MS Project, Smartsheet or equivalent PM tools).
Work Location Assignment: Hybrid
EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
Logistics & Supply Chain Mgmt

What the Team is Saying

Pfizer Compensation & Benefits Highlights

Healthcare Strength — Health coverage includes comprehensive medical with robust mental‑health networks, plus dental and vision options, and coverage for infertility/family‑building and transgender‑affirming care. Recent U.S. summaries name mental‑health partners and outline multiple plan choices.
Retirement Support — The retirement program provides a 401(k) with company match plus an additional employer Retirement Savings Contribution, along with financial‑planning support and company‑paid life and disability insurance. These elements are highlighted as part of the core U.S. package.
Parental & Family Support — Parental leave is described as up to 26 weeks in the U.S. when combining paid non‑medical parental leave with medical recovery where applicable, with exact pay and weeks dependent on circumstances and plan elections. Family‑building support includes egg preservation, adoption, and surrogacy coverage.

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The Company

HQ: New York, NY

121,990 Employees

Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.