We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
Join our Workplace Technology team as a Technical Operations Specialist (TechOps)! In this key operational role, you will lead high-tier IT support, drive incident resolution, and power seamless operations for JETers worldwide. Working closely with IT Service Management (ITSM), you will deliver excellence, embody our "Lead, Deliver, Care" values, and care for our internal community by collaborating across multi-disciplinary engineering projects.
- Resolve escalated Jira and Slack technical tickets, autonomously producing documentation and managing incident communications.
- Provide hands-on and virtual technical support across diverse platforms, ensuring prompt resolution for all Jetters.
- Deliver technical training sessions globally to empower Service Desk teams and build long-term operational capabilities.
- Manage and maintain multi-platform devices including Jamf, Microsoft Intune, and Google ecosystems at scale.
- Perform network troubleshooting including Wi-Fi connectivity, access management, and infrastructure maintenance.
- Manage Identity Provider (Okta) group policies, rule setups, and Single Sign-On (SSO) integrations for new products.
- Design and implement self-service solutions and automations to streamline user support and optimize workflows.
- Enterprise IT experience supporting large, distributed operational environments with a proactive problem-solving mindset.
- Expertise in device management across multiple platforms (Jamf, Intune, Google) across macOS, Windows, iOS, and Android.
- Strong foundational knowledge of networking concepts, access controls, identity management (Okta), and IT infrastructure.
- Capability to automate repetitive administrative tasks using scripting tools and APIs to enhance efficiency.
- Clear communication skills with the ability to present technical concepts to non-technical partners and lead training.
- Collaborative mindset with a commitment to sharing knowledge, helping colleagues grow, and maintaining strong team relationships.
- Initiative to independently identify operational gaps, drive improvements, and professionally manage stakeholder conversations.
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Apply now!
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Skills Required
- Enterprise IT experience supporting large, distributed operational environments
- Experience managing Jamf, Microsoft Intune, and Google device ecosystems
- Experience supporting macOS, Windows, iOS, and Android
- Knowledge of networking concepts, access controls, identity management, Okta, and IT infrastructure
- Ability to automate administrative tasks using scripting tools and APIs
- Clear communication skills and ability to present technical concepts to non-technical audiences
- Ability to deliver technical training sessions
- Proactive problem-solving and ability to independently identify operational improvements
- Ability to manage stakeholder conversations and collaborate across teams
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What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
