Technical Operations Mgr

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. 

Be a pioneer in the field while we continue to expand our footprint of Cable One. You’ll use your talents to make a meaningful impact with your technical operations team. You will inspire your team to consistently exceed delivery on our promises to be helpful, personal, proactive, and committed by supporting our customers with internet, phone, and video services that help them stay connected to what matters most.

What you will do to contribute to the company's success

• You will be leading our field operations teams to meet daily performance goals aligned with exceeding customer expectations while ensuring they are delivering on our promise of being helpful, personal, proactive, and committed. This means actively working with supervisors and technicians in the field, providing support, guidance, and coaching.

• Hiring, creating, and developing a high-functioning team will be one of your most important duties. This will include identifying bright talent to hire, training them on best practices, and creating development paths by customizing each to improve alignment, execution, and individual capability.

• You will oversee, monitor, and assess the installation, maintenance, and repair activities for quality and efficiency to keep our customers connected and satisfied.

• Safety will be a high priority for you, as you provide and maintain a safe work environment, provide safety equipment, ensure properly functioning tools, and enforce compliance with safety rules, regulations, and reporting.

• We take pride in the quality of service we provide and empower our associates to address all problems, but there will be instances in which you need to help resolve complex customer issues and participate in the repair of escalated technical issues.

• You will assure that network outage are addressed and resolved timely and that repairs meet company and regulatory standards.

• You will connect with our communities by participating in city meetings, local industry meetings, and other events, building relationships with city officials and other community figures.

• Contractor utilization will be under your realm of responsibility.

• Budgetary control, CIR preparation, along with P&L and purchase order processing are other critical roles for which you’ll conquer.

Qualifications

• At least four years of experience leading a technical operations team in the telecommunications industry.

• Strong knowledge of the overall maintenance and operation of a fiber-optic network.

• Exposure to sales and marketing, engineering, and accounting practices.

• Continued education beyond HS is preferred – An Associate degree is great and a Bachelor’s degree is even better.

• The technology world never stops changing – You will need solid technical aptitude with the ability to keep pace with the product improvements we’re providing our customers.

• Knowledge of FCC regulations, testing, and documentation.

• Resilience – the ability to stay cool, calm, and collected during difficult or challenging circumstances and bounce back with positivity.

• Excellent leadership skills, time management, and project management skills are essential.

• Excellent communication skills are needed, both verbal and written, to share Sparklight’s vision (Hargray is part of the Sparklight family of brands) with the general public, customers, system associates, system management, and corporate office in person well as in a virtual setting.

• Flexibility – the ability to work varied schedules and in inclement weather.

• Working knowledge of programs such as Microsoft Teams, Power BI, and MS Excel to review and interpret customer or associate data.

• Driver’s license and good driving record to travel to different systems and to meet with technicians in the field.

Core Competencies 

• Committed: Values each and every customer, while working hard to keep their business and support our communities. 

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. 

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. 

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. 

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: 

• Medical, dental, and vision plans – start when you start! 

• Life insurance (self, spouse, children)

• Paid time off (vacation, holiday, and personal/sick days) 

• 401(k) - 100% company match (match program starts day 1 of service, up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection

Additional Perks 

• Tuition reimbursement (up to $5,250 on 1st year) 

• Up to seventy-five dollars a month towards cable and internet services 

• Annual community support to various organizations across the U.S. 

• Associate recognition & awards programs

• Advancement opportunities 

• Collaborative work environment 

We’re an Award-Winning Organization!

• 2021-2023 Forbes’ “America’s Best Midsized Employers”

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. 

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