Technical Operations Manager

RESPONSIBILITIES:

• Lead and mentor the TechOps team responsible for infrastructure, SRE, and system administration functions.
• Oversee cloud and on-premise environments, ensuring stability, scalability, and security.
• Partner with engineering and security teams to design and implement reliable deployment and maintenance processes.
• Define and enforce infrastructure standards, SLAs, and operational best practices.
• Develop and maintain a robust monitoring and alerting strategy across all systems, applications, and services.
• Implement tools and dashboards to provide visibility into system performance, uptime, and incident trends.
• Drive continuous improvement in alert quality — minimizing noise while ensuring rapid detection of critical issues.
• Establish and track key reliability metrics (e.g., uptime, latency, MTTR, MTBF).
• Oversee incident response processes to ensure quick resolution, root-cause identification, and post-incident learning.
• Implement reliability engineering principles to reduce operational toil and prevent recurrence of major incidents.
• Collaborate with engineering teams on infrastructure scaling, redundancy, and capacity planning initiatives.
• Develop and enforce operational runbooks, maintenance schedules, and change management processes.
• Proactively identify and address potential points of failure in systems and processes.
• Evaluate and adopt new tools that enhance monitoring, automation, and overall reliability.
• Ensure system and infrastructure documentation is accurate and up to date.

QUALIFICATIONS:

• 7+ years of experience in Technical Operations, Infrastructure, or SRE roles, with at least 2+ years in a leadership or management capacity.
• Proven success managing system administration, SRE, or DevOps teams in production environments.
• Strong understanding of cloud infrastructure (AWS, Azure, or GCP), networking, and Linux system administration.
• Hands-on experience with modern monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk, New Relic).
• Solid grasp of automation, CI/CD pipelines, and Infrastructure-as-Code (e.g., Terraform, Ansible).
• Deep knowledge of incident management processes and ITIL or reliability best practices.
• Excellent communication, leadership, and collaboration skills.