Technical Operations Manager

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Technical Expertise and Client Engagement (60%)
• Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets
• Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise
• Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders
Operational Support and Field Coordination (20%)
• Investigate issues using site monitoring platforms, and initiate activities to improve asset performance.
• Create, manage, and oversee tickets for planned and unplanned service activities.
• Coordinate and manage service activities with field service partners.
• Support onsite service technicians during service work and check-out calls.
• Collaborate with external engineering firms for retrofits, repowering, and redesigns.
Battery Storage and Continuous Improvement (20%)
• Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation
• Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program
• Participate in initiatives supporting sales and product development.

Who You Are

• You thrive at managing multiple priorities and making independent decisions.
• You exercise sound judgment and escalate issues appropriately.
• You are highly organized, process-driven, and detail-oriented.
• You embrace learning new skills and adapting to evolving business needs.
• You excel in high-pressure situations and can de-escalate tensions effectively.
• You communicate clearly and professionally in both written and verbal forms.

Experience You’ll Need

• 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
• 2+ yrs working in client account management, field service coordination, or other administrative functions.
• Familiarity with energy storage technologies
• Experience with solar monitoring DAS platforms and interpreting system design drawings.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)
• Experienced with CRM systems

Experience That's a Plus

• 3+ yrs in the solar energy industry in account management, asset management, system design, or field service/maintenance.
• Deep technical knowledge of commercial battery energy storage systems
• NABCEP certification(s)
• Experience in Salesforce

Work-life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

Timeline

• We would like to hire ASAP and plan to have this role start by late May to early June