Technical Product Manager, RBP Ops

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 250+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

The Technical Product Manager, RBP Ops role owns the backbone of how Resident Benefits Package data flows, scales, and powers experiences across Second Nature’s platform. As the TPM for RBP Ops, you will define the strategy, roadmap, and delivery for the service and API layer that keeps enrollment, billing, and entitlement data accurate, consistent, and available to every team and product that depends on it. Sitting at the intersection of product, engineering, finance, operations, and customer-facing teams, you’ll turn complex workflows into reliable, observable systems that make it effortless to onboard residents, manage benefits, and grow revenue at scale.​​

You’ll partner closely with engineering to design intelligent data mappings and stitching across multiple internal and external systems, building automations and standardizing processes so RBP can scale without adding manual work. In practice, that means translating integration and workflow needs into clear requirements, driving a roadmap of core capabilities from discovery through rollout, and owning the health metrics that signal data quality, enrollment integrity, and system reliability. This role is ideal for a technically fluent product manager who loves digging into APIs, ETL patterns, and identity resolution, and who wants to ensure that as Second Nature grows, RBP Ops is a true competitive advantage.

Expected Outcomes

• Maintain Data Integrity: Ensure data remains accurate, consistent, and reliable across platforms.

• Deliver Capabilities: Provide fast, dependable access to data, powering user experiences.

• Lead Observability: Drive data quality practices so the business can detect, diagnose, and resolve issues proactively using real-time observability.
  

Product Strategy & Roadmap

• Define and maintain the product vision, strategy, and roadmap.

• Manage the backlog and prioritize platform investments by rigorously balancing business impact, customer value, and return on engineering effort.

• Identify opportunities to automate manual operational workflows, standardize processes, and improve the overall scalability and maintainability of the platform.
  

Data Entity & Architecture (Core Technical Ownership)

• Own data mappings ingested from multiple systems.

• Partner with engineering to deliver intelligent data stitching solutions.
  

Execution & Lifecycle Management

• Lead the end-to-end lifecycle of core capabilities—from discovery and scoping through development, rollout, and iteration.

• Work closely with internal stakeholders (operations, engineering, customer success, partnerships, finance, and others) to understand workflows, integration needs, and data dependencies and translate into requirements.
  

Stakeholder Collaboration & Metrics

• Monitor and report key health metrics for integrations and enrollment data.

  
  

• 4+ years of product management experience, preferably in SaaS or PropTech.

• Experience with API product management, data integrations, and entity resolution or ID unification.

• Hands-on experience designing or working with ETL and bi-directional data sync patterns between SaaS platforms, internal services, and customer systems.

• Experience working with Salesforce or similar CRMs, including mapping data models, managing integrations, or supporting workflow automation in and out of Salesforce.

• Proven ability to partner closely with engineering to shape technical solutions, make tradeoffs, and ship reliable platform capabilities that support multiple product teams.

• Comfort owning data quality, observability, and operational health metrics, using them to detect issues early and drive continuous improvement in how data is stitched, monitored, and used.

• Ability to thrive in a fast-paced, high-growth environment; converting ambiguity into clear action while protecting quality.

• A decisive, “First Principles” mindset that proactively unblocks teams and drives outcomes while collaborating closely with partners.

• Ability to communicate crisply across functions (engineering, partnerships, customer success, finance, and operations) and align stakeholders quickly.
  

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature). You must be available to work EST hours, with a distraction-free work environment and reliable high-speed internet.

🩺 Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan

📍 Location: Work Remotely from anywhere in the US

📆 Flexibility: Open PTO and sick days

🤩 Culture: Diverse, inclusive, supportive, and growth-focused

🚀 Growth: Be part of a fast-growing team building a new category and making a real difference

💻 The Product: Award-winning, customer-loved platform that truly delivers on our mission

Pirate Ship, Not A Cruise Ship: We are innovators who move quickly and decisively.

Extreme Ownership: We own our results and act with integrity.

Grow the Pie: We deliver real outcomes for customers and stakeholders.

Massive Growth Takes Massive Growth: We seek out challenges and learn from them.

Purple Heart: We normalize the rebound and value resilience.

Be a Moment-Maker: We always look for ways to do the most we can.

AI Innovation

We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.