Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. 360 Finance is our point-of-sale financing platform that empowers contractors to offer financing to homeowners while connecting them with trusted lending partners. We're looking for sharp, motivated individuals to join our growing team.
Job Category
Modernize Home Services is seeking a Tech Ops Associate to join the 360 Finance engineering organization. In this position, you will serve as the operational layer between business teams (account management, lender operations, customer support) and engineering. You will own day-to-day platform configuration, production support triage, lender budget monitoring, and operational reporting. You are process and data-driven with great attention to detail. Using your analytical skills, you will dig into issues, resolve them independently where possible, and escalate with context when engineering involvement is required.
Responsibilities
- Platform Configuration
- Configure and enable new lenders and contractor clients on the platform including setting up lender-specific rules and client accounts, and validating the integration before go-live
- Maintain lender-specific trade mappings and offer configurations — updating mappings as lenders add or remove trade categories, and keeping offer terms (rates, caps, eligibility) in sync with lender changes to prevent stale configurations
- Production Support & Triage
- Monitor production application health — identify stuck applications, error states, and status anomalies
- Apply known-fix runbook resolutions: retries, status resets, resubmissions
- Process project status changes, loan amount adjustments, refunds, and cancellations per documented business rules
- Investigate and resolve account/authentication issues (password resets, email delivery failures)
- Escalate true application bugs to engineering with documented reproduction steps
- Coordinate with Call Center team to ensure weekend/off-hours issues are ticketed for Monday triage
- Lending Operations Monitoring
- Review delayed funding against lender SLAs weekly; flag projects stuck awaiting or delayed in disbursement (funding-complete or pending-funding status)
- Review lending health indicators such as approval rates, funding turnaround time, and decline reasons to monitor service quality
- Surface opportunities to account management and lender ops such as geographies with unfulfilled budget, and clients with low platform usage so they can act on them.
- Data & Reporting
- Support ad hoc data pulls for account management, lender ops, and leadership
- Use SQL to troubleshoot data discrepancies and answer operational questions
- Support reporting needs by coordinating data validation with the analysts and product team
- Documentation & Process Improvement
- Document SOPs for all repeatable tasks; build and maintain production support runbooks
- Identify patterns in incoming requests that indicate systemic issues or tooling gaps
- Strategize process improvements that reduce manual work and support business scaling
Requirements
- 3+ years in technical operations, production support, or data operations — preferably in fintech, lending, or SaaS
- Proficiency and comfort using AI tools to help scope analyses, troubleshoot data issues, and diagnose operational problems
- Comfort navigating admin tools, internal platforms, and CRM systems (Salesforce experience a plus)
- Experience with BI/reporting tools (Tableau, ThoughtSpot, Excel) for building and maintaining operational dashboards
- Strong analytical and problem-solving skills; able to dig into data to identify root causes
- Strong written communication skills — documenting procedures, writing runbooks, updating stakeholders
- Ability to read application logs and error messages at a surface level to perform triage (not expected to write code)
- Organized and detail-oriented; comfortable working from a ticket queue and maintaining SLAs
- Self-motivated with the ability to learn new systems quickly and operate independently once trained
- Comfortable challenging others directly when processes aren't being followed or requests lack required information
Preferred
- Experience in home improvement, lending, or financial services platforms
- Understanding of lending compliance standards and vulnerable population requirements
- Familiarity with lender integration workflows and API-driven platforms
- Experience with Postman or similar API testing tools for basic troubleshooting
- Exposure to Agile/Scrum methodologies
The expected salary range for this position is $85,000 USD to $100,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
#LI-REMOTE
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
Skills Required
- 3+ years of experience in technical operations, production support, or data operations
- Proficiency using AI tools to scope analyses, troubleshoot data issues, and diagnose operational problems
- Comfort navigating admin tools, internal platforms, and CRM systems
- Experience with BI and reporting tools such as Tableau, ThoughtSpot, or Excel
- Strong analytical and problem-solving skills
- Strong written communication skills for documenting procedures and writing runbooks
- Ability to read application logs and error messages for surface-level triage
- Ability to work from a ticket queue and maintain SLAs
- Ability to learn new systems quickly and operate independently after training
- Ability to challenge process violations or incomplete requests directly
- Experience in home improvement, lending, or financial services platforms
- Understanding of lending compliance standards and vulnerable population requirements
- Familiarity with lender integration workflows and API-driven platforms
- Experience with Postman or similar API testing tools
- Exposure to Agile or Scrum methodologies
- Salesforce experience
What We Do
For more than 15 years, Modernize has been a leader in the home improvement and services industry, connecting homeowners with contractors and other home services professionals. Modernize operates in more than 15 high-value, high-consideration home segments, including new and replacement windows, solar installation, roofing, heating and air conditioning, siding, bathrooms and kitchens, new and replacement gutters, home security, and others. The business brings a network of more than 1,000 contractors and professionals across all segments, offering broad geographical coverage and choice for homeowners. Modernize is owned and operated by QuinStreet, Inc. (Nasdaq: QNST), a leader in providing performance marketplace technologies and services to the financial services and home services industries. QuinStreet is a pioneer in delivering online marketplace solutions to match searchers with brands in digital media. The company is committed to providing consumers with the information and tools they need to research, find and select the products and brands that meet their needs.
Why Work With Us
We aren’t just in the business of building homes. We’re in the business of building careers. Modernize Home Services, believes in the professional and personal growth of each employee at every career stage. We offer role-specific improvement tools and resources needed to succeed in your current role, and the role you aspire to take on tomorrow.
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