SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values
Purpose of the role:You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key responsibilities:Handling technical operations requests from first line support about transactions issues and Payment Methods work
Roll out a customization of new Clients Customization Payment Methods on the Client’s website
Technical troubleshooting about transactions and Payment Methods
Maintaining the efficiency of payment systems
Interaction with payment systems
Analysis and identification of patterns in problems with payments with subsequent reporting
Interaction with related departments (2nd line, Finance, Account managers, B2С)
Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
Clear understanding of how the Payment System works
Strong knowledge of transactions flow
Knowledge of the basics of WEB architecture
Higher or incomplete higher education, preference for graduates of technical universities
English and Russian not lower than Upper Intermediate level
Knowledge of the basics in programming (data types/basic operators/functions)
Experience with JIRA, Jenkins, Gitlab
Experience with monitoring systems (ELK)
Understanding of information and application security, SSH, and access credentials
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Skills Required
- Experience in the fintech or payments industry as an Operations Manager or B2B technical support specialist at second-line level
- Clear understanding of how payment systems work
- Strong knowledge of transaction flows
- Knowledge of basic web architecture
- Higher or incomplete higher education, preferably from a technical university
- English language proficiency at Upper Intermediate level or higher
- Russian language proficiency at Upper Intermediate level or higher
- Basic programming knowledge, including data types, operators, and functions
- Experience with JIRA, Jenkins, or GitLab
- Experience with monitoring systems such as ELK
- Understanding of information and application security, SSH, and access credentials
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
