- Speed: Reduction of average request-to-delivery time while maintaining design quality and creativity.
- Quality: Increase in internal stakeholder satisfaction (NPS), with measurable gains in perceived design quality, reliability, and responsiveness.
- Creativity: Increase in the percentage of projects rated “high creativity” in post-reviews, indicating that operational systems enable, not limit, creative excellence.
- Team workload balance: Reduction in the percentage of designers reporting sustained overload.
- Automation impact: Increase in the percentage of recurring or repetitive tasks automated.
- Smart outsourcing impact: Increase in the percentage of tasks effectively outsourced to optimize team focus, cost, and stakeholder satisfaction, with a focus on improving overall quality rather than driving volume.
- Process and workflow optimization
○ Document and standardize end-to-end workflows across all design sub-teams.
○ Redesign the intake and prioritization system for design requests to ensure clarity, transparency, and realistic timelines.
○ Implement tiered service levels (“quick-turn” vs. “strategic”) to balance responsiveness with deep creative work.
○ Automate repetitive tasks using templates, libraries, and AI-based tools.
- Capacity and resource management
○ Forecast upcoming demand and proactively adjust resources or outsourcing plans.
○ Lead vendor and outsourcing relationships for overflow or production design work.
○ Ensure sustainable team pacing and minimize overload
- Tooling and systems
○ Benchmark and pilot new technologies that improve efficiency and transparency.
- Measurement and continuous improvement
○ Define and track key Design Ops KPIs (turnaround time, internal satisfaction, revision rates, automation coverage, etc.).
○ Create dashboards for leadership visibility and quarterly reviews.
○ Gather feedback from designers and stakeholders to iterate on processes.
- Collaboration and communication
○ Train teams on operational best practices and tool usage.
○ Support cultural initiatives that promote collaboration and knowledge sharing.
- Audit current workflows – map all request paths, pain points, and hidden bottlenecks.
- Design a new intake and prioritization model, tested with 1–2 pilot teams.
- Launch a transparency dashboard (monitoring requests, queue, and turnaround) for internal visibility.
- Establish quick-win automations (such as templated assets, intake forms, and AI support).
- Define and run an outsourcing pilot scheme with a clear quality and review process.
- Roll out a dashboard for tracking capacity and demand, presenting insights quarterly.
Why join JetBrains?
- Strong base salary. We offer competitive pay that reflects your skills and experience.
- Flexible work location. Enjoy the freedom to work from home or from the office.
- Remote work. Spend up to 30 days per year working remotely from abroad.
- Extra time off. More days to relax, recharge, and do the things you love.
- Medical insurance allowance. Enjoy peace of mind for you and your family
- Learning and development opportunities. Access to conferences, courses, and language classes.
- Language classes. Pick up the local language or sharpen your English skills.
- Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
- Mental health support. To help you feel your best, we provide easy access to professional mental health services.
- Sports benefit. Enjoy an on-site gym or sports club stipend.
- Internal events. Join company-wide celebrations and team gatherings.
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the Recruitment Privacy Policy.
What We Do
JetBrains creates intelligent software development tools consistently used and trusted by 11.4 million professionals and 88 Fortune Global Top 100 companies. Our lineup of more than 30 products includes IDEs for most programming languages and technologies, such as IntelliJ IDEA, PyCharm, and others, as well as products for team collaboration, like YouTrack and TeamCity. JetBrains is also known for creating the Kotlin programming language, a cross-platform language used by more than 5 million developers worldwide yearly and recommended by Google as the preferred language for Android development. The company is headquartered in Prague, Czech Republic, and has offices around the world. JetBrains IDEs * IntelliJ IDEA (Java and Kotlin Developers) * PyCharm (Python developers) * PhpStorm (PHP developers) * GoLand (Go developers) * Rider (.NET developers) * CLion (C and C++ developers) * Rust Rover (Rust developers) * WebStorm (JavaScript & TypesScript developers) * RubyMine (Ruby and Rails developers) * DataGrip (Tool for multiple databases) * ReSharper (Extension for Visual Studio) * Fleet (Multilingual IDE and code editor) * Aqua (IDE for test automation engineers) .NET & Visual Studio: * Rider (IDE for .NET developers) * ReSharper (Extension for Visual Studio) * ReSharper C++ (Visual Studio Extension for C++ developers) * dotCover (.NET Unit Test Runner and Code Coverage Tool) * dotMemory (.NET Memory Profiler) * dotTrace (.NET Performance Profiler) * dotPeek (.NET decompiler and assembly browser) Team Tools: * TeamCity (Powerful CI out of the box) * YouTrack (Project management for all your teams) * Space (Intelligent code collaboration platform) * Datalore (Collaborative data science platform) * Qodana (Code quality platform for teams) Programming Languages: * Kotlin (Programming Language for the JVM and Android) * MPS (Create Your Own Domain-Specific Language) Education: * JetBrains Academy (Learn and Teach Computer Science) Profile by JetBrains s.r.o.
