As a Technical Operations Engineer, you will own the operational health of the migration journey for Arbor products, primarily Arbor MIS, alongside other products such as Arbor Finance. Migrations involve moving customer data from competitor systems into Arbor, and you will be the key person ensuring that process runs smoothly. Every migration represents a school's transition to Arbor, and the quality of that experience directly shapes their trust in our products.
You will proactively and reactively work with Onboarding teams, Support teams, the Migration Platform team, to ensure migrations are executed smoothly, issues are resolved efficiently, and systemic problems are fed back to drive lasting improvements.
Technical Execution & Ownership- Execute and monitor data migrations, ensuring data accuracy and timely completion.
- Manage incidents through issue triage, root cause analysis, and resolution.
- Perform data validation and integrity checks.
- Drive process improvements and enhance operational monitoring.
- Support operational readiness, risk management, and escalation processes.
- Maintain operational documentation, runbooks, and best practices.
- Ensure compliance with SLAs, quality standards, and performance targets.
- Act as the primary liaison between Migration, Onboarding, and Support teams.
- Communicate migration status, risks, blockers, and timelines to stakeholders.
- Partner with Support teams to investigate and resolve post-migration issues.
- Build strong cross-functional relationships and incorporate customer insights into migration planning.
- Facilitate cross-team collaboration to identify issues early and drive alignment.
- Provide operational feedback to inform platform improvements and decisions.
- Translate technical migration updates for both technical and non-technical audiences.
- Share knowledge and contribute to team learning and best practices.
- Drive operational excellence by setting quality standards and best practices for migration operations.
- Mentor team members, providing guidance, coaching, and constructive feedback.
- Shape and improve team processes, operational standards, and ways of working.
- Foster a culture of continuous improvement through collaboration, feedback, and knowledge sharing.
RequirementsExperience, Knowledge & Skills
- 5–10 years of experience in data migration, operations, technical support, or related roles.
- Strong technical skills in troubleshooting, databases (SQL), cloud platforms, monitoring tools, and Git.
- Ability to investigate issues independently and support incident management in production environments.
- Experience with ticketing systems such as JIRA and working in structured delivery environments.
- Strong stakeholder management and communication skills, particularly with customer-facing teams.
- Ability to manage multiple priorities, work under pressure, and make sound operational decisions.
- Proactive, customer-focused, and committed to continuous improvement and ownership
- Experience in SaaS environments.
- Exposure to education technology, school MIS systems, or data migrations between competing platforms
- Experience working with large datasets
- Understanding of SLAs, operational metrics, and service reliability concepts
- Experience in high-volume or time-pressured operational environments
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work every day.
We also offer:
- Flexible work environment (3 days work from office)
- Group Term Life Insurance paid out at 3x Annual CTC (Arbor India)
- 32 days holiday (plus Arbor Holidays). This is made up of 25 days annual leave plus 7 extra companywide days given over Easter, Summer & Christmas
- Work time: 9.30 am to 6 pm (8.5 hours only)
- Compensation - 100% fixed salary disbursement and no variable component.
Skills Required
- 5-10 years of experience in data migration, operations, technical support, or related roles
- Strong technical skills in troubleshooting, databases (SQL), cloud platforms, monitoring tools, and Git
- Ability to investigate issues independently and support incident management in production environments
- Experience with ticketing systems such as JIRA and working in structured delivery environments
- Strong stakeholder management and communication skills, particularly with customer-facing teams
- Ability to manage multiple priorities, work under pressure, and make sound operational decisions
- Proactive, customer-focused, and committed to continuous improvement and ownership
- Experience in SaaS environments
- Exposure to education technology, school MIS systems, or data migrations between competing platforms
- Experience working with large datasets
- Understanding of SLAs, operational metrics, and service reliability concepts
- Experience in high-volume or time-pressured operational environments
What We Do
At Arbor, we’re on a mission to transform the way schools work for the better. You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way. At Arbor, we passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job. Arbor is the fastest-growing MIS today. Over 3,800 schools and MATs use our tools to work more collaboratively, free staff from busywork and drive their schools forward. We know any technology is an investment, in both time and cost, so everything we do is designed with schools to make a real difference. Each year, we measure our impact on the metrics that matter most - like saving staff time and getting greater insight into your data - to hold ourselves accountable. We’re building a platform and products we believe in - as well as strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector. Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
