Technical Operations & AI Workflow Specialist

Posted 3 Hours Ago
Be an Early Applicant
Hiring Remotely in Sri Lanka
Remote
Mid level
HR Tech • Professional Services • Consulting • Automation
The Role
Support founders by coordinating technical workflows, executing AI-assisted lightweight coding fixes, managing client communication, tracking deliverables across projects, troubleshooting implementations, and documenting SOPs to improve execution speed and operational clarity.
Summary Generated by Built In

Real opportunities. Real impact. Your career, redefined.

(NOTE: A human reviews every application at Oceans, so please apply for only one position and only once a year—if you're a better fit for another role, we’ll route your application accordingly and if we’re not quite ready for you, we’ll reach back out later).

At Oceans, we believe that talent knows no boundaries. That’s why we connect the best and brightest professionals with career-defining opportunities that challenge, inspire, and accelerate their career growth. Our community, whom we call Divers, don’t just work—they dive deep, solve complex challenges, and make a real impact with global industry leaders. And in doing so, they don’t just support bold ideas—they expand their skills, broaden their expertise, and grow their careers.

As a Technical Operations & AI Workflow Specialist, you will play a critical role in supporting a fast-moving software agency and holding company operating across AI finance, travel technology, and agentic communications products. You’ll work closely with founders to manage client communication, coordinate technical workflows, and execute lightweight software updates using modern AI-assisted development tools.

This role is ideal for someone who is highly proactive, AI-native, technically curious, and comfortable operating in ambiguous startup environments where priorities evolve quickly. Rather than functioning as a traditional executive assistant or administrative operator, you’ll act as a highly trusted execution partner working across technical operations, product coordination, workflow management, and AI-assisted software execution.

Accountability

Your success as a Technical Operations & AI Workflow Specialist will be defined by your ability to improve execution speed, maintain operational clarity across multiple projects, and proactively support founders in a fast-paced startup environment.

Here’s how you’ll make an impact:

Technical Operations & AI Workflow Execution
  • Use AI-assisted coding tools such as Claude Code, Codex, and similar platforms to implement lightweight UI fixes and workflow updates.
  • Execute structured prompting workflows and validate implementation outcomes.
  • Coordinate technical task follow-ups across multiple active software projects.
  • Troubleshoot lightweight implementation issues independently.
  • Support scalable internal workflows that improve operational efficiency and execution speed.
Client Communication & Delivery Coordination
  • Manage ongoing communication across Slack, WhatsApp, email, and project management platforms.
  • Draft project updates and communicate timelines, blockers, and implementation progress clearly.
  • Follow up proactively with clients regarding deliverables and execution status.
  • Act as a reliable communication owner across multiple active client accounts.
  • Escalate risks, blockers, and shifting priorities early and clearly.
Project Tracking & Workflow Management
  • Track deliverables, timelines, and execution progress across concurrent projects.
  • Maintain visibility and accountability across founder and client workflows.
  • Coordinate tasks using tools such as Linear or similar project management systems.
  • Support prioritization and execution planning in a rapidly changing startup environment.
  • Help structure evolving workflows into repeatable operational systems.
Operational & Founder Support
  • Support founders with operational coordination and execution-heavy tasks.
  • Help document lightweight SOPs, workflows, and execution processes.
  • Contribute to future scaling initiatives and operational improvements.
  • Adapt quickly as responsibilities evolve over time.
Colleagues

You’ll work closely with founders, clients, and cross-functional technical teams, acting as a key operational partner in driving execution across multiple software products and client engagements.

At Oceans Talent, you’ll also receive guidance and support from your Operations Manager, who will help you succeed in the role and ensure that you’re continuously growing and developing in your career.

Skills & Qualifications

At Oceans Talent, we believe in T-shaped individuals—those who bring deep expertise in one area paired with broad curiosity across the business. As a Technical Operations & AI Workflow Specialist, your vertical focus will be on AI-assisted execution, technical coordination, and operational ownership, while your horizontal focus will include startup operations, client communication, and workflow optimization.

To excel in this role, you should have:

  • Experience: 3–6 years of experience in operations, project coordination, product operations, startup support, technical client services, or similar execution-heavy environments.
  • AI & Technical Fluency: Strong comfort working with AI tools such as Claude Code, Codex, ChatGPT workflows, and other AI-assisted operational systems.
  • Technical Curiosity: Comfort operating around software development environments, technical workflows, lightweight implementation tasks, and modern product tooling.
  • Project & Workflow Coordination: Proven ability to manage multiple concurrent priorities, coordinate deliverables, and maintain execution visibility across fast-moving projects.
  • Communication Skills: Strong written communication and proactive stakeholder management skills, with the ability to communicate clearly across clients, founders, and technical collaborators.
  • Execution & Ownership: Strong bias toward action with the ability to independently execute, troubleshoot, and follow through without requiring constant direction.
  • Adaptability: Comfort operating in ambiguous, rapidly evolving startup environments with changing priorities and workflows.

Diversity of experience is core to Oceans. You are expected to work inclusively with individuals from a variety of backgrounds, ensuring that both personal and collective dignity are supported.

During the interview process, you’ll have the opportunity to showcase your skills in the following areas:

  • AI-Assisted Workflow Execution: How you utilize AI tools to improve operational execution and solve problems efficiently.
  • Technical Operations & Coordination: How you manage workflows across technical and operational environments.
  • Project Management & Prioritization: How you balance competing priorities and maintain execution momentum.
  • Communication & Stakeholder Management: How you proactively communicate with clients, founders, and collaborators.
  • Systems Thinking & Adaptability: How you structure ambiguity into actionable workflows and adapt quickly to changing priorities.
  • Ownership & Execution: How you independently drive work forward in startup environments.

Role Specifications

This is a remote role, where you will be expected to work a split shift with some overlap with our client’s time zone. You will, however, be expected to be present for in-person training programs during your first 3.5 weeks with us. During the offer process, we’ll share more information about our benefits and compensation philosophy, considering both market trends and individual factors.

About Oceans

At Oceans Talent, we connect the world’s top talent with visionary companies building what’s next. Here, you’re not just stepping into another role — you’re joining a team that values individuality, ambition, and growth without limits. Unique, like you.

We’re always excited to share more about our journey, where we’re headed, and how you can grow with us throughout the interview process.

Want to learn more about our recruitment process, what to expect from interviews, and possible outcomes? Check out [The Dive].

Skills Required

  • 3-6 years experience in operations, project coordination, product operations, startup support, or technical client services
  • Fluency with AI-assisted tools such as Claude Code, Codex, and ChatGPT workflows
  • Comfort working around software development environments and executing lightweight UI fixes and workflow updates
  • Proven ability to coordinate multiple concurrent projects and track deliverables using tools like Linear
  • Strong written communication and proactive stakeholder management skills (Slack, WhatsApp, email, project platforms)
  • Ability to independently troubleshoot implementation issues and follow through without constant direction
  • Adaptability to ambiguous, rapidly evolving startup environments and changing priorities
  • Availability for a split-shift remote schedule with overlap in client's timezone and attendance at in-person training for the first 3.5 weeks
Am I A Good Fit?
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The Company
419 Employees
Year Founded: 2021

What We Do

Oceans XYZ is a company that specializes in operational recruitment support, connecting businesses with highly skilled, global talent. They focus on matching operational talent, such as executive assistants, from Sri Lanka with high-growth startups and companies worldwide. By providing rigorously vetted and AI-trained professionals, Oceans helps businesses scale their operations efficiently, offering dedicated support to ensure long-term success and productivity for their clients.

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