Technical Manager- Engineering End User Compute

• Manage global engineering staff including effective on-call scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to ensure business needs are met. 

• Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the end-user-compute function 

• Identify technologies which will improve customer satisfaction, reduce cost and/or improve efficiency 

• Build and support global solutions, addressing business needs and priorities 

• Work closely with Architecture, Operations, and Service Desk fostering an end-to-end team to build and define a 3-year strategy for TransUnion’s Global End User Compute domain. 

• Lead Vendor Engagement model for Engineering and Delivery.  Conduct regular reviews with EUC partners as appropriate and manage overall Vendor management responsibility 

• Ensures comprehensive technical documentation is consistently created, updated, and maintained, promoting clarity and accessibility for users and team members while supporting organizational standards and knowledge sharing. 

• Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by EUC Engineering  

• Implement and enforce security policies and standards for endpoint devices. Collaborate with information security teams to ensure compliance with regulatory and organizational requirements. 

• Performs other duties as assigned/required 

How You Will Contribute  

• Manage the End User Compute Engineering team that will be enabling and deploying the solutions that align with Architecture Design  

• Decision maker in the EUC infrastructure design and selection process and oversee execution.  

• Align and foster Associate device needs, working closely with Procurement, Architecture and Operations team to build domain roadmaps implementations and deliver solutions.  

• Respond and address security vulnerabilities, regular cadence of patching of MAC, WINDOWS and IOS software. Conduct EUC infrastructure performance and address security assessments.  

• Provide value-added solutions for business, both tactically and strategically 

• Provides technical leadership, hands on development by inspiring your teammates to think outside the box as they deliver high quality software solutions. 

What You Will Bring  

• Bachelor's degree in computer science, systems analysis or a related study, or equivalent experience.  

• Demonstrates exceptional communication skills by clearly conveying information, actively listening, and adapting messages to diverse audiences in both written and verbal formats 

• Exceptional interpersonal skills in areas such as teamwork, facilitation, and negotiation. 

• 12-16 years of experience of EUC engineering domain  

• 5+ years management experience managing a dynamic staff consisting of both internal teams and outsourced teams 

• 5+ years of experience in complex EUC environment 

• Exhibits strong technical troubleshooting skills by efficiently diagnosing and resolving issues on both Windows and macOS platforms, utilizing advanced problem-solving techniques and providing clear guidance to management, engineering staff, and end users as required. 

• Extensive knowledge of Windows and MAC OS both from a physical and virtual endpoint environment. 

• Strong technical acumen implementing and managing:  Azure Virtual Desktop, Windows 365 Remote Desktop, M365, MAC OS in complex global enterprise 

• Experience with implementation and operation of supporting services:  InTune, JAMF, Nerdio, Group Policy, Active Directory, DNS, Manage Engine, SysTrack, Splunk 

• 5+ years' experience in enabling End Point solutions working closely with Architecture team on strategic direction in a global environment.